Lung & Sleep Institute
4475 Regency Place, White Plains, Maryland 20695
About the Business
The Lung & Sleep Institute is a leading medical facility located at 4475 Regency Place in White Plains, Maryland, United States. Specializing in respiratory and sleep disorders, our team of expert doctors and healthcare professionals provide comprehensive care and treatment options for patients of all ages. Whether you are seeking treatment for asthma, COPD, sleep apnea, or other lung and sleep-related conditions, our state-of-the-art hospital is equipped to meet your needs. Trust the Lung & Sleep Institute for top-quality care and personalized attention to help you breathe easier and sleep better.
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Contacts
4475 Regency Pl STE 303, White Plains, MD 20695, United States
Opening hours
Monday:
08:30 - 16:00
Tuesday:
08:30 - 16:00
Wednesday:
08:30 - 16:00
Thursday:
08:30 - 16:00
Friday:
08:30 - 16:00
Saturday:
Closed
Sunday:
Closed
Reviews
"If i could give a 0 i would. I read the reviews for this place and for some reason i still decided to give them a chance and i regret it. I need a sleep apnea study done before a procedure that ive scheduled already. The center told me that the at home study and the center sleep study is just as accurate. They told me that i didnt have sleep apnea. I had a small procedure and was told by the surgeon i do show signs of sleep apnea. So i called them and explained my concerns now the person on the phone was telling me something different. That it wouldve been better for me to do the sleep study at the center, if they wouldve said that at first i wouldve just done that. Because why would i take any chances to potentially miss my surgery date. They didn’t apologize for the situation, inconvenience or the different responses i was hearing from different staff members. I am upset and disappointed. It was a waste of my time, I shouldve went with another business. Their team need to work on communication and giving people the correct information. Instead of wasting my time and money."
"Dr. Omais is good. But the waiting time is terrible. We were waiting for an hour for us to see the doctor. Just… smh"
"Getting in contact with this place requires a human sacrifice or something. It's impossible. New patients have to make an account and wait 3 days for them to call. Existing patients are allowed to call, but their automated message just says they refuse to answer during business hours. You have to leave a novel of a message in hopes that they'll call you back sometime that day. After business hours, it just says they are closed and leave a message. Then promptly hangs up on you. Haven't even made it to an appointment yet. I'm just trying to figure out if this is even the right place. My referral has a different Doctor, location, and business name. But the phone number directs me to this headache of a place. At this point, I'm starting to wonder if figuring out my sleep health is even worth it. Getting into a sleep study is turning out to be more exhausting than my sleep issues."
"I like the staff they have always been friendly but I am changing my rating because: In the past I could do a breathing test appointment and make an appointment the same day to go over my results. I was told the office manager requires two different appointments because they don't receive all the money they are supposed to. Which surprised me. They take 2 co-pays for 2 appointments for the same day. My complaint is I now have to take leave for 2 days. If they are having issues with insurances take it up with them!"
"****UPDATE: The staff and the practitioner that worked with me was great. Everyone was very nice and I felt the doctor really listened to me. I can see the passion she has for this field and it made me feel even more comfortable that she was genuinely concerned and came up with an amazing treatment plan. I never realized how much my asthma would affect my life and career after meeting with Practitioner Diaz, I see now how importance it is to have someone like her on my side. I still left 1 star off because the new patient thing is weird, but the staff and the practice was overall great and will be going back. ****ORIGINAL REVIEW: Never heard of new patients having to make a portal first, then WAIT for almost 3-4 days (72hrs) for someone to reach you to book an appointment. This is very inconvenient for the patient, poor customer service, And 100% NOT new patient friendly for people interested in coming to this facility. When people call they expect to speak with an actual person so that questions can be asked before booking. The phone line doesn’t even have the option for new patients to speak with someone about their questions before booking. There is a couple of other red flags, but I think I’ll stop here with the info. Haven’t even met or seen the doctor and staff yet and I’m already put off. Very disappointing to say the least."
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