Potomac Urology 2296 Opitz Boulevard, Woodbridge, VA 22191

"Dr. Kevin explained my CT scan results and patiently answered all my questions. His explanations were thorough and instilled confidence in his recommended course of action."

"I discovered Potomac Urology when my Primary Care Doctor wanted a Cystoscopy to determine why there was blood in my urine. He wanted me to go to another Urologist that wasn't available for months. Potomac Urology was one of the few Urology practices with decent reviews and availability. I booked my first appointment with Dr. Klein at their Woodbridge location, which is in the Medical Building behind the Sentara Hospital on Opitz Boulevard right off I-95. As instructed, I arrived early to a full waiting room. Iris, a total sweetheart, was the front desk clerk that conducted my intake. She handed me a host of forms to complete, and advised that I might end up filling them out in the exam room. As predicted, I didn't get a chance to complete them before I was called back. The Medical Assistant (MA) asks me to provide a urine sample. No one told me I would need to do that, so it caught me by surprise. The MA advised that I could leave my things in the exam room unattended, but I hauled it all with me, because the forms had a lot of protected health information (PHI) that I did not feel comfortable leaving out in the open since she was leaving the room, too. I return to the exam room where the MA hurriedly asks me about the prescriptions I was taking. She didn't seem to care about accuracy, as I raced through my phone to try to get her accurate names and spellings, which frustrated me. She didn't complete my medical intake. She told me half of the information asked in the forms wasn't important. She also didn't conduct any vitals. When she asked my weight, I asked if they had a scale, to which she said, "No, there isn't one in the entire practice!" I thought that was crazy. When Dr. Klein arrives, he is matter-of-factly responsive - meaning, he was kind of like a "yeah, yeah, yeah" as I explain why I'm there, like I was cattle, just another sheep he'd seen that day. That feeling didn't go away when I went to the booking desk to book the cystoscopy appointment with this woman - the whole reason why I am there. I am asking her questions to prepare myself for that day and she was treating me like I should know what she knew. I kept saying over and over again, I have never had this done, so please bear with me. I just didn't want anything to come to me by surprise like the urine sample request did that day. I end up doing my cystoscopy with Dr. Wong at their Fairfax location on Joseph Siewick Drive. I arrive there early, too. Iris, a familiar face, greets me. My appointment was for 4:30, but I didn't get seen until almost 6. Dr. Wong has two women on his team - his MA and Scheduler - that share the same name (which now escapes me). His MA prepared me for the procedure. Since this was my first time meeting Dr. Wong, I had a host of questions. Dr. Wong answered all but one. Prior to starting, I asked him if I would be able to get the cystoscopy on a compact disc (CD,) to which he said, "No, not a CD." In the way he responded, I was led to believe I could get the results another way. However, it's my fault (not his) for not seeking clarification. This is the reason for me writing this detailed review. I want to give YOU the information I didn't have. Dr. Wong took a CAMERA - a cystoscope - into my urethra - a very uncomfortable (not painful) procedure - and did NOT TAKE ANY PHOTOS. You read right. He put a camera inside me and did not capture ANY evidence while he was there with said camera. So, why does this matter? If I want to get a 2nd OPINION, the next doctor would have to REPEAT THE PROCEDURE, because all they have to review are Dr. Wong's words in a report. UNBELIEVABLE. When I learned this, I was pissed! It feels fraudulent, almost. All of my encounters with this practice were friendly and informative, for the most part. Had my cystoscopy ended with photographic evidence that I could take back to my Primary Care doctor or another Urologist, this would have easily been a 4-5 star review. However, Potomac Urology let me and my insurance company down and its for that reason I cannot recommend them."

"Excellent patient care. The staff was kind and professional and the physician (Dr. Klein) had great bedside manner and was very knowledgeable. Very happy with my decision to seek care from this practice."

"Dr. Kevin Reid is a consummate professional in the field of urology. His extensive knowledge and expertise were evident throughout my interactions with him. He consistently demonstrated a high level of proficiency, addressing all my questions with clarity and thoroughness. Dr. Reid's commitment to patient care and approachable demeanor made the experience positive. I appreciate his dedication to providing comprehensive and understandable information, contributing to a sense of confidence and trust in his care."

"I was recommended to the office after a hospital visit my appt was scheduled for 10am I was checked in by 9:59am. After 30 minutes no one called I had to go to the front to see what the issue was..the front desk went to check to come back and say the doctor was running 15-20 minutes behind...cool wish someone would have communicated that ( communication in this office is horrible -3stars) when I went back the check in nurse did not acknowledge the wait nor said how long it would be. When she asked had the paperwork been completed I informed it was almost an hour ago...still no apology more of an oh well gesture. After saying the doctor will be in shortly and have a good day another 10 minutes pass..nothing ...I am on a pill schedule from the hospital at least be considerate.. then after an hour ask for a urine sample so the Dr can look at..that could have been done while I waited at least something would be done ..a whole 1hr and 10 minutes late to even start the process is unacceptable this is not the ER ...if it was me I would be charged. Give me the option to reschedule... ( customer service -3 stars). I asked how much longer and the nurse at the desk had the nerve to have an attitude.. the Dr was nice and apologetic as well as understanding the core of my frustration which added a 1.5 star. The staff needs sensitivity training as well as communicating etiquette. If you know your Dr is running late or struggling help them..it makes it easier on the patients and reduces frustration. I feel bad for the Dr (empathy .5 star)"