MyEyeDr.

"Front desk and Doctor were excellent. The man who explained the insurance coverage and pricing was awful. He flat out lied to me about what VSP would cover in my case. He said contacts were "locked in" and that I couldn't use my VSP benefits for eyeglasses. A call to VSP and later the office manager confirmed what he said was not true. I'd go here for exams, but I want nothing to do with him."

"Poor front office customer service with no shortage of eye rolling and attitude, both verbal and non verbal. The office doesn't seem to know how to schedule and handle appointments and respect for patient is sorely missing. We walked out before being seen by the doctor. With that kind of experience at front desk, any confidence I had for an exam was lost. No way would I want anyone in that office providing me or my family an exam. One star ONLY so that I could post. It's a big zero"

"Terrible, Awful, the worst customer service experience and I only was in the office for maybe a minute. To be clear, I was about 5 minutes late for the appointment and was apologizing for this as I approached the desk. Before I could finish my sentence, I was interrupted and told my appointment was cancelled. This announcement included an eye roll. I was very confused as I had never received a cancellation notice. I had my daughter with me and didn’t want to go back and forth with someone that obviously did not know the meaning of customer service so I left. She obviously didn’t care. I felt terrible for the poor girl that works with her as I would be embarrassed to be associated with her. The office should be embarrassed to have her as an employee. She needs Customer Service training or a new profession. I should have read the reviews first."

"I've always gone to this location since as long as I remember and the service is always exceptional! I am between prescriptions right now and lost one of the pairs to my last pair of contacts. I called them to see if I could get a temporary pair since I don't have eyewear and they were such a huge help. They were able to work with me and get me a pair of contacts to hold me over till my next appointment. Whoever was working the front desk is an angel!! Hooked me up with a pair, called different locations to see if they had my brand and prescription, and when they didn't offered another brand just so I could see--with 15 minutes to close too. Super friendly, helpful, attentive service. Absolutely recommend. Not to mention during my regular appointments, the staff is very friendly and helpful."