UM BWMG - Primary Care at Millersville

"Sitting here waiting to have blood drawn and the receptionist is being very unprofessional and cursing. The conversation is very distasteful."

"I wanted to take a moment to thank the staff and Dr Afzal for caring me through the last few years. You all make a difference and getting through this pandemic has been hopefully the largest challenge as healthcare providers we will face . Thank you all and be safe"

"I have some sort of sinus/allergy thing going on, so I called to see a doctor because I started having ear pain. I was told because it was a "sick" visit, I had to do tele-health call and couldn't go in. No problem, I completely understand. The doctor Akanoh prescribed me an antibiotic and then when I asked if ear drops would be an option, her response was rude and condescending that if she could feel and see my ears and throat she could but since I didnt come in, she can't make that determination. I told her I wanted to come in but the office wouldn't allow it. How can you determine without seeing someone, they need an antibiotic but not ear drops..."It could just be seasonal allergies", but here's an antibiotic anyway. I have seen many doctors and I have never had an experience like this before. I will never visit or try be associated with this location again. She should be ashamed of herself from her mannerisms, tone and attitude."

"Only gave it one star because zero wasn't an option. This was a terrible experience. I had an 11:20 appointment for my daughter. After sitting in the waiting room for an hour (with a 3 & 8 y/o) I was finally told that I wouldn't be seen today. A total waste of our Spring Break time. Never Again!"

"Great receptionists, but automated answering system does not make talking to someone if one has an immediate question very easy. Much improvement for phone communication is needed; patients should not be given an automated runaround to ask a question concerning one's healthcare."