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Luminis Health Primary Care Lanham
8116 Good Luck Road, Lanham, Maryland, United States
About the Luminis Health Primary Care Lanham
Luminis Health Primary Care Lanham is a leading healthcare institution located at 8116 Good Luck Road in Lanham, Maryland. Our dedicated team of healthcare professionals provides comprehensive primary care services to patients of all ages, focusing on preventive care, chronic disease management, and overall wellness. We strive to deliver personalized and compassionate care to help our patients achieve their health goals and live their best lives. Visit us today to experience high-quality healthcare in a welcoming and supportive environment.
Photos of Luminis Health Primary Care Lanham
8116 Good Luck Rd suite 300, Lanham, MD 20706, United States
Opening hours of Luminis Health Primary Care Lanham
Monday:
07:30 - 16:30
Tuesday:
07:30 - 16:30
Wednesday:
07:30 - 16:30
Thursday:
07:30 - 16:30
Friday:
07:30 - 16:30
Saturday:
Day off
Sunday:
Day off
Reviews of Luminis Health Primary Care Lanham
"Since Metropolitan Medical Associates was taken over by Luminis, customer service has significantly declined. This is very disappointing as up until then patient services were very responsive. No one answers the phone and communications with our doctors are very limited with delayed responses by having to use the portal (they only have time to look at communications once a day I guess). When I tested positive for Covid yesterday I decided to go to Urgent Care because I would be able to get quicker treatment and a prescription for Paxlovid right away. And yes, I did send a message in my portal which was never answered. We like our doctors, it’s the system that has been put in place that is a barrier to treatment. It’s almost like the system is set up to turn patients away. We are seriously contemplating finding a better source of primary care."
"Worst office ever. It takes you 40 minutes to get ahold of the office. Scheduled an appointment only to arrive after sitting in traffic and driving 45 minutes only to hear that its been canceled and has been scheduled virtually. Terrible. Lost a patient of over 15 years. Thet do not care about their patients. This office should be investigated and shut down. It's been this bad for a few years now. Finally I'm fed up and looking for a new doctors office."
"I’ve finally made the decision to switch doctors. Pre-pandemic this place was fine. I don’t know what happened, but there’s no customer service whatsoever. I fasted for my last physical & the lab corp people left early so I fasted for no reason. Strike 1. Then they continuously decline my prescription refills because they haven’t seen me, as if my epilepsy will magically cure and I won’t need my meds. Trying to schedule an appointment is impossible. I called twice today on hold for over 30 minutes and never got through. Yet they had time to reply to the pharmacy to decline my refill?! Strike 2. Then I end up having a family emergency with my elderly father and I wanted his primary care physician’s opinion and help. The receptionist that day was amazing, but the doctor was given a message and NEVER called back. Strike 3. From my experience, none of the doctors in this facility actually care about their patients."
"Dr. Jennifer Chin is the worst experience I have ever had with a doctor, bar none. When my previous doctor left the practice I was assigned to her. She refused to refill my prescriptions of over a decade through MyChart and said I had to meet her in person first, ignoring my medical history. I had to go without medication for four weeks while I waited for an open appt with her. When I met her she said we would go through my prescriptions one by one. After reading the first two, she said "oh I don't feel comfortable prescribing these" and when I asked why, she said she wasn't familiar with the drugs or my medical history, as if my medical history isn't in the laptop right in front of her face. If she isn't familiar with common medication, why is she a practicing doctor? She fumbled through explanations, stuttering and looking at the floor and told me these were "old" doctors that prescribed these and she is a "new school" doctor that doesn't believe in them. She backtracked on saying she wasn't comfortable prescribing them by saying she had "no experience" with them. Then when I asked what the point of coming in was, she said she treats the whole body as a general prac and could help me with other things. I told her I wasn't here for "other things" I was here for this. Like I said when I made the appt and was told to meet her. She kept prolonging awkward silences and then asking, "so what do you want to do?" to which I'd respond, "I don't know, you're the doctor. I came to get my medicine refilled, but you aren't willing to do that." She said no doctor here would, so I asked what I was supposed to do, and she offered to write me a referral to another doctor, or a psych for some of the scripts. I don't need need a psych for cholesterol medicine. I don't need a referral, at all, because of my insurance allowing me to choose my own specialists. The entire interaction was bizarre, and played out as if someone was pretending to be a doctor and guessing what to say and do. It was SO awkward, she answered none of my questions, and offered no help whatsoever. I informed her this was a waste of time, we cancelled the appt so I didn't have to pay a copay for her doing absolutely nothing, and I left confused, and without extensions on THREE scripts I need. Obviously, she is fired, and I will be finding a new general practitioner that doesn't awkwardly fumble through my appointments and offer to examine "the whole body" as an alternative to my problems. Goodbye Luminis. I miss Dr. Jaffe and Wutoh (real doctors)."
"I was recently diagnosed diabetic. I was realeased on a Friday. I was prescribed both long term and short term insulin from this hospital. However, my Dr hasn't approved my prescription for my short term insulin and my pharmacy won't allow me to pick up the medication I paid for. I called the Dr to get him to authorize it but now no one can get in touch with him. I have called multiple times and yet no in the hospital has prioritize this issue. I don't know what to do I was left this weekend stranded and it's feels messed up."
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