Mark Ridderhoff
110 East Pennsylvania Avenue, Towson, Maryland, United States
About the Mark Ridderhoff
Mark Ridderhoff is a renowned health institution located at 110 East Pennsylvania Avenue in Towson, Maryland, United States. Specializing in providing top-notch medical care and wellness services, Mark Ridderhoff is dedicated to improving the health and well-being of their patients. With a team of highly skilled healthcare professionals, state-of-the-art facilities, and a commitment to personalized care, patients can trust in the exceptional quality of service provided at this institution. Whether seeking routine check-ups, specialized treatments, or preventative care, Mark Ridderhoff is a trusted choice for all healthcare needs.
110 E Pennsylvania Ave, Towson, MD 21286, United States
Reviews of Mark Ridderhoff
"I called this office to schedule to be put back on medication for my ADHD. When I called I spoke with the front desk lady. She was nice and super helpful. I gave her the information she asked for. Then another woman Roberta(office manager) got on and said “ can I prove my diagnosis.” Which I responded no to because I haven’t been evaluated on on medication since I was a minor. I’m about to be 40 in a few years so I do not know how I would get that information. She then stated I need to be seen in person which I said was ok. She was rude and had an attitude from the second she took the phone out of the other girls hands to speak to me( this happened twice). She then calls back and said she cannot verify my insurance because the policy is not pulling up. I said ok well there is one more ID number on the card, would she like it to try. She responded with “ I can only try and verify your insurance so many times. I have already tried twice so you can either self pay or cancel the appt.” So I said ok clearly you do not want my business so I will schedule with someone else. To which she said “ok” and hung up one. I do not like being treated like I am below someone else and I need to prove to them I’m not a junkie or something. Considering I am in the LGBT community and I went out of my way to find a provider who would be able to understand or be knowledgeable about the care I need. It’s disheartening to the community to be treated this way by yet another providers office when they are supposed to be an ally. If I wanted a doc who didn’t understand me and would treat me the way Roberta did I would have just got a list of in network providers from my health insurance and scheduled somewhere else. It’s sad to see LGBT members treated so poorly by providers who say they are ally’s or here to help. I tried to call back to complain but that’s when I found out she was the manager. It’s crazy that the manager of the office cannot do her job and instead wants to make me pay out of pocket to be seen. Verifying insurance policies is part of her job. I wonder how the Dr would feel knowing this is how his office manager treats his patients. Very unprofessional seek treatment elsewhere."
"If i could give this office ZERO stars i would. I will NEVER schedule with this office again. The " office manager" Roberta is very unprofessional. she stated to me that she " doesn't have time" to verify my insurance so told us that we " can pay cash". When i asked then if she was okay to lose business, she stated yes and then hung up. I called back again to ask why she was being unprofessional and was unwilling to verify the policy, and she stated because she was given the " wrong ID# and the wrong phone number" and now she doesn't have time to do it and wont. I explained that i also work in healthcare as a manager, and that it is THE RESPONSIBILITY of the office to verify insurance prior to patient arrivals, she said that she is unwilling to talk to spouses even though nothing that was said was a violation of HIPPA as i was asking the process for Insurance verification for a New patient appointment. She even at one point questioned why the appointment was even being made and if we had PROOF of a diagnosis from previously. Very unprofessional, very rude, DO NOT SCHEUDLE HERE!!!"
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