Journeys,

400 New Jersey 38, Moorestown, NJ 08057

"The only reason I give this two stars is because I like the selection and they always have the doc martens that I’m looking for. But the customer service in this store is not it. I walked in and both of the workers were on their phones sitting on top of the counter. They didn’t even look up to greet me when I walked in and the place was EMPTY. I wasn’t helped at all and when I asked to try on the shoes the girl rolled her eyes before getting them for me. I never write reviews like this, but honestly this service needs to be fixed."

"Moorsetown mall is pretty dead, but there are some gems still! Journey's is one of them and I wouldn't buy shoes at any other store in the mall. The manager Dylan and staff are very friendly and helped me with a smile on their face the entire time. Definitely a small but convenient little shoe store worth going to if you aren't looking for Nikes"

"Ordered a pair of Birkenstocks online for my girlfriend. When they came in she didn’t like how the style fit (uncomfortable & painful). She spoke with a worker at the cherry hill location who informed her she could return them in person as long as they aren’t worn in. She didn’t have them with her at the time so we just tried returning them to the Moorestown location. At first the male employee with long hair instructed us we couldn’t return them without the box. We went back to the car to get the box out of the package it was shipped in and took them back inside to be returned. Upon coming back in with the box as instructed, his female coworker said “they actually can’t be returned if they are worn at all”. Why tell us anything about them being in the box if there was never an intention to process the return? As somebody who works in customer service this experience as a customer was sad and unacceptable."

"I came here right before closing, felt super bad but surprisingly was not rushed at all. Ashaun and Liv (the workers) were so nice and helpful! Helped me figure out my shoe size for several different shoes and helped me customize my crocs lol. Super friendly and welcoming!! Will definitely be making this my go-to journeys!"

"The people working this store are so immensely nice. We weren't even shopping there, passing by with our crying toddler, young girl came out offered her stickers and a pack of oreos. One of the nicest acta of kindness ever."