REI

"Purchased a pair of Hokas and was told when I purchased them if I joined the REI membership then I could return them no questions asked if I was unhappy with them. After 5 months of wearing them, they started to fall apart - the rubber on the soles were breaking off. I brought them in and they were rudely denied. I just wanted to exchange them for a new pair. The manager rudely stated if I was unhappy with the REI membership she would “be happy” to cancel it and make sure I didn’t get my five months worth of 10% back. If I ever do go to an REI again, it will not be this one. Purchase from Hoka directly."

"Absolutely done with this location. The sales person asked me to leave 15 mins before the store closed. That level of customer service is ridiculously bad. I was running in real quick to buy $110 bike pedals, but 15 mins wasn't enough time for them to walk into the back and get them."

"I’ve been shopping at rei for YEARS and when I first started getting into hiking more I valued the staffs help so much because I didn’t know what I needed. With that said now that I’m more experienced I dread coming into the store . Staff assumes your inexperienced and it can be insulting some of the questions they are asking and advice they give .. I don’t come in for a class every time I walk in the store . I can’t look at anything without being asked if I need help and then a staff member hovering over me or wanting to have a conversation. Sometimes people just need a minute to check out new merchandise themselves and if they have questions they will ask . I would even leave that section just to be approached by another representative in another section and have to go through the same experience again . I think the store needs to instal “ request help “ buttons so customers can shop around and not be afraid to be stared at the entire time . The shoe department is always backed up and busy .. staff should assist back there until a button goes off for help just saying . Btw this is of no insult to the staff as they all are doing their best to do a great job .. I can tell this is a store policy because it happens at every rei . With that said it’s gotta change . I’m starting to order only what I need online and shopping less because I dread walking inside ."

"I went today for the first time with my boyfriend. We both became members and we cannot wait to begin our hiking journeys! Robert, Christopher, Lucas and a few other workers were incredibly helpful! Robert was great with explaining the store, and he told us the top 10 things to be prepared for what hiking! He directed us over to Lucas in the shoe department and we got incredibly comfortable boots. Chris helped us fit our hiking backpacks and had some helpful tips with water and food during the hike. These people truly want the best for their customers. They even have a wall of customers who have taken photos from their adventures! I'm so happy to be apart of this family."

"Ordered online for a Thule Motion XT XL for my Tesla Model Y. Staff was very friendly and even helped me to push and load the roof box into my car."