Access Carroll Integrated Health Care

"This one star rating is for both the front office side, as well as the care side of Access, Carroll. The front office staff are exceptionally dismissive, and terse in nature. When I first became a patient a year ago, I was harassed both on the phone and in person to bring in additional documentation with the acceptable examples given by office staff to be bank statements or utility bills to further confirm my address. I contacted the State of Maryland and the State of Maryland unequivocally told me not to comply with that additional request, and that my valid state issued drivers license was proof enough of my residence. Things are no better on the care side. I've yet to actually see a doctor. I see only a nurse practitioner. What really prompted this One star review to be written is when I began reviewing the care notes left by the nurse practitioner, which at times has completely miss quoted my stated symptoms. One case stated that I did not comply with care, in spite of being nothing but compliant with both care and medication. So much so that I made daily charts of vitals and glucometer readings to provide to the practitioner during my visits. This practitioner was often very disorganized in her thoughts, could not stay on topic during conversations with me concerning my care, and at times try to direct my response or statement, basically attempting to control the conversation to get me to say what she wanted to hear or dictate in her summary of my care. In the 10 months and five or six appointments I've had at this office. My initial reason for visit, my initial complaint, the entire reason I went to a doctors office to see a doctor, which I have not seen yet remains unaddressed or undiagnosed in its entirety. This medical practice had no issue identifying through lab testing the fact that I have high cholesterol, borderline diabetes, and borderline hypertension. I was then placed on a litany of medications which have done nothing to improve my overall condition, or correct and or diagnose the original complaint that drove me to the doctors office ten months ago."

"I can only speak from my own personal experiences with Access Carroll, and they were extremely helpful"

"All seemed good with them at first they were in a good location bc we lived upstairs at the time but as soon as we moved and got a place they acted like we were not allowed to be a patient anymore. Husband is disabled and has a pending disability case and is being refused a paper to be filled out. Bc she said in her opinion he can work. Yet he walks with a cane and can’t lift over 10 lbs on a good day…… changing drs are in the works"

"I have personal experience with many different aspects of Access Carroll. They are a twisted and corrupt business that employs individuals who are out for themselves. I have witnessed them just stop helping their clients, as well as hold mail of clients for months, text from their personal phones to clients and just speak completely unprofessionally and downright disgusting. Trish and Dawn are the two most unprofessional and honestly creepy workers I know that hold the most power. It’s sad that we don’t have genuine individuals in this world because this is who we need working with this population. Not people who are going to take advantage of the opportunities lesser off clients offer them!"

"The people here are awesome! I was in a lot of pain and needed a difficult extraction. They could have easily referred me to an oral surgeon and been done with me. But instead they did everything they could possibly do and got it done. They really seemed to care about my well being. I would recommend to anyone."