Monarch Paint & Design Centers - Chevy Chase

"I had the worst experience with this store. Bought the fine paint of Europe and it was very clumsy, call the store they said bring it back I go there and the guy start screaming at me accusing me of trying to get a free paint and I had never had someone talked to me this way so I said forget it but will never buy again he said better and shouting at me. They called me on the phone trying to say sorry. I said I was there no one said sorry. Because I told them I will post it. Don’t go there go anywhere else but trust me the rudeness and the mean attitude is understandable basically they humiliate me. DONT GO THERE BY THE WAY I SPEND OVER $10,000 At this store between window coverings and paint and this is the way they treat me."

"This is a long overdue acknowledgement of the outstanding support I received from Ms. Lana, Ms. Sonya, and Ms. Nicole over the past year. My house in DC was undergoing a full renovation and I needed paint color advice from the outside of the house (the cornice, the window trims, door) to the inside of the house. I have been in many other paint stores (i.e. Sherwyn Williams, Home depot, McCormick Paints, etc) prior to setting foot at the Monarch Paint & Design Center in Chevy Chase but never received this level of customer service and dedication from any staff member. As I shared the photos of my house and my desired style, Nicole, Lana and Sonya were always very helpful in selecting a few color options to give the modern vibe yet maintaining the authenticity of the Victorian row house. They did not overwhelm me with too many options, just enough so I can make the right selection. The house turned out beautifully and I wouldn’t have been able to do it without their expertise and knowledge. I learned so much from them! I am an extremely happy customer, and highly recommend Monarch to anyone going through a paint project."

"We are a roofing sheet metal company (PJ McTavish & Co) and for many years have been patronizing this paint store. I called in my order and everything was ready when I arrived 30 minutes later. Even through the height of the virus pandemic, they were great. Good store, pleasant people, very helpful."

"I picked up paint for my contractor to freshen the exterior of my historic home and wrought-iron fence. Thankfully I noticed the extensive color dye splashed all around the rim of the cans for the home's exterior. Yet, when I asked for the paint to be re-prepared, I was treated as if I was at fault for the shoddy mixing job. Who I presume to be the manager of the paint department, a Latin man, belittled the individual who mixed the paint in front of me. Mistakes happen. It was totally unnecessary to act that way. I wish I had opened the fence paint too while in the store because after the contractor completed the job, my historically black wrought-iron fence is now charcoal gray. I've eaten that cost as it was not my contractor's fault. I am a huge supporter of local, small businesses, but not if the experience is rubbish. I'll be back for the kind ladies at the design center, but I echo another reviewer, Strosneiders for paint."

"I ordered Hunter Douglas shades from Monarch. They were installed incorrectly - they are not level, don't close all the way - tons of problems. I have been chasing Monarch paint since August 2021 to come repair them. No response - If you call the design center, no one answers and there is no answering service. They don't respond to emails. These shades look horrible and were a complete waste of money. I can deal with things not being installed correctly - if the vendor fixes the issue. The fact they were installed incorrectly and the vendor is AVOIDING the issue is what makes this so troubling. If you want any level of service whatsoever, stay away from Monarch paint!"