Merrell,

1000 Premium Outlets Drive Pocono Premium Outlets, Tannersville, PA 18372

"Always have my size. Great prices with buy 1 get second %50 off."

"Great staff, manager and his employees are top notch. They always remember me when I bring my son in! These guys go the absolute extra mile to get you in the right shoes. My wife and I have been very pleased with all of the sales!"

"I have had the same experience as the last three reviews posted. Rude employees, not ready to help, argued with me each time I asked any question. None of the employees had a name tag. I purchased a pair of shoes. After I tried them at home, I thought there is something wrong. I checked the box and shoes; they were for women. I called the store on November 18th and explained the situation. Furthermore, I told her that I live an hour away from your store and can't drive two hours just to return the shoes. The girl politely said, That's fine; you can come in at your convenience. I went there on January 14th, gave them the receipt, name of the girl whom I spoke with but, a man said this was a clearance item and not returnable after. I told him about my conversation with a girl, but he said, I am the store manager; the girl is not here. Not only that, but I can give you the benefit of the doubt and give you an exchange; I said I can buy if you have the right size. I checked their inventory, but they didn't have the size I needed. I told the store manager that you don't carry the size I am looking for; if you can order from your store that can be delivered to my house, but he said we are an outlet store, and we don't have access to online inventory, I asked for a store credit, that didn't work either.Finally, I picked one pair, which was not my first choice. The lace of a shoe was different. I asked them to give me the matching lace, but their rude behavior continued; they didn't put the lace on the shoe but just threw it in the box, and they also didn't give me my old receipt back. After reading the previous three reviews and my experience with these employees, I believe either this company is in trouble, the store is not doing well, or the employees are not happy."

"The store had a good selection. Prices were fair. Employees were rude and not very helpful. This was the only store I visited on trip to pocono outlets where employees were not helpful or cordial."