Sherwin-Williams Paint Store

"Closed before the posted time of 6pm and wouldn't provide service. Please have workers honor posted service hours so our time isn't wasted."

"Although the store is well stocked and easy to navigate, the staff puts forth zero effort to be helpful. I've had 3 encounters within a 3-week period with the store with the same outcome. Zero effort or interest in helping if it's anything other than keying in an item that you pick up off a shelf yourself. Had I not ordered and needed the paint for a time sensitive project, I would not have even left the store on my 3rd visit with the product. (Side note, they botched the first order and it wasn't placed, Lost an entire week waiting for something that was not even initiated. I had to call them back and then it was ordered. Had to reschedule a contractor, my time off work etc. Super annoying) Thankfully there was a assistant manager there on my pickup day, a female who was very helpful but clearly distraught by the fact that management was not assisting her when she was trying to juggle multiple tasks. Meanwhile, he sat at the front counter on a personal call and ended up walking to the back of the store as if the business conversations at the register were interrupting his personal cell phone call. Sooooo unprofessional and rude!! Seriously, it's highly unlikely I will ever return to the store. My first experience in there I chalked up to.... could have been a bad day for them things happen. I get it. But then to have the order not even placed and then when I actually went into the store to pick up the paint and to be so blatantly ignored it is just unacceptable. I will say if you know exactly what you want and you can pick it up off of a shelf yourself then sure, give this store a try but good luck at the register. If someone is on a personal call or just in the back doing who knows what you'll stand there forever. You're better off going to Home Depot or Lowe's for paint and paint supplies theirs pricing is better anyway. This store was just conveniently located to my home. Won't make this mistake again."

"I bought what I found out was not a popular paint finish...velvet. Sales associate went in the back and said there were 3 cases of the paint, and to come back if I needed more, as they had more than enough in the back. Very pleasant experience buying paint."

"The customer service that I received at the Crofton-Gambrills Sherwin Williams store was excellent and I received a discount on my first purchase of two cans of paint. I am pleased with my purchase of two cans of Olympic White paint and feel that the cost is reasonable. Overall, I am very pleased with the services and products and this store. I would not hesitate to return to this store and highly recommend this store and products to other customers."

"I went to this Sherwin-Williams location today because I needed some color matches. The customer service was amazing, I was helped right away and very competently. The person manning the counter (I think her name was Jessica) was super friendly and patient. The paint quality is great. I'll definitely be coming back."