CVS

"The pharmacy is horrible. Very rude employees. They will take it upon themselves to cancel a script and they wont even accept your workers comp information, they told me to pay out of pocket and for me to submit the receipt to my workers comp caseworker."

"Worst pharmacy ever. They don’t explain anything, always canceling scripts sent over and trying to blame the doctors. They removed my insurance from my account and didn’t tell me until after I paid for my medications. Absolutely ridiculous. They talk to you like your stupid, especially the bald male pharmacist. Changing pharmacies, this place is a joke. Good luck if you go here, hopefully you have a paper copy of your script because they will tell you it was cancelled by your doctor’s office!"

"I rarely leave a review for a product or a place in my 37 years on the Earth. I am new to the immediate area and found CVS Clarks Summit is the closest pharmacy my insurance accepts, albeit sometimes I wonder if not getting medications and choosing death would be vastly preferred over the incompetent and abysmal customer service offered. You read that right, I am contemplating death over venturing to this place of business. No joke."

"Pharmacy is fine but manager is extremely rude. I was picking up a prescription while she literally yelled and kicked out an old elderly couple for using the bathroom while she had it closed for cleaning. I understand her frustration at the situation but her level of disrespect for the elderly as the entire store heard her screaming at them and eventually kicking them out. The place was completely silent as it made everyone so uncomfortable, it really was a shame to witness that. She could have handled it in a professional and mature manner as a manager instead of as a nasty, angry teenager. As a caregiver for my elderly mother, I felt such sadness for the 80-some year old couple who she treated like that."

"I’m a new customer at this CVS pharmacy, I’ve only been there three times. My first two visits at the pharmacy went well, everyone behind the counter were all pleasant and very helpful. I can’t say the same about my third visit. At least 45 minutes prior to my visit, my foot doctor submitted a pain relief prescription for plantar fasciitis and told me to stay off my feet as much as possible. When I arrived at CVS there was only one woman at the pickup counter and a line of 4 people ahead of me. When I asked for my order, I was told it wasn’t filled yet and to come back in 15 minutes. I returned 20 minutes later and found a longer line with a young lady behind the counter. After another long wait, I was told it wasn’t filled and to come back in 15 minutes. After telling her this was the second time I was told to come back, she said “then it should be ready soon, come back in a few minutes”. I asked, should I wait here or do I have to wait in line again? Her answer was, “Do what you want, I have too many prescriptions to keep looking for yours”. An 85 year old couple siting on the side told me to take a seat and said they’ve been waiting 20 minutes for their prescription. As I headed for the back of the line, I told them she said she was too busy to look for my order and suggested they speak up or they’ll be there forever. Now my third time standing on line with 9 other customers in front of me, my foot was hurting. Quite a few minutes later, I was now 3rd on line when I saw and heard the elderly couple ask for their prescriptions. The young lady at the counter told them they would have to go to the end of the line. At this point, I and several other customers at the front of the line began to protest and told the elderly couple to go in front of us. They refused and went to the end of the line, now 13 customers behind me. I have no idea if the young lady was properly trained in customer service but suggest another session if she was. Customers should not have to return to the end of the line, they should be asked to step to the side and finding or filling their prescription should be made someone’s priority. I’m also concerned that with the commotion of protesting customers happening, only one employee stepped up to open another register, not one employee in the pharmacy stepped forward to assist the elderly couple. I don’t want to leave a low rating over one bad experience but, if these reviews are of any value to Clarks Summit CVS, either policy change or retraining of counter employees is needed."