Rainbow Shops

"We were treated with complete disrespect and very unprofessionally at the mount Pocono store. It became quite clear that we were treated with extreme hatred because of our race. Evidently, Caucasians aren't welcome! We were denied refunds other than the option of a store credit. Twice! Although they had an unannounced pathetic 7 day return policy regarding a full refund at time of purchase, we were still denied on the 6th and again on the 7th day. The 1st attempt to return items was 12/30/23 for items purchased just before closing on December 23rd. After my wife and granddaughter waited a long time until realizing they were being deliberately ignored at the register line, and once they asked for help to return some items, the Store Clerk rudely snatched the receipt from my elderly wife's hand, then told my wife that the night of the 23rd (our purchase day) counted as day #1 justifying being too late to make a refundable return. Regardless of the date printed on the receipt. A day later, which was now a second attempt (when I had gone in with my wife)- they obviously and blatantly ignored us and kept us waiting (just as they did with my wife and granddaughter) then after I politely asked for help, the same woman which was nasty to my wife and granddaughter rudely utilized this day to justify being late and now insisted on counting "Christmas" day as one of the 7 days to support the denial of a refund. Regardless of the fact that they were closed on Christmas! My wife and I were so uncomfortable and upset about how poorly we were treated, that I actually called the customer service number upon our return home. During that call, I was offered a gift card (oh boy) for the troubles and situation. As suspected, we Never did receive a gift card either! What a joke and what a horrible , degrading, disrespectful experience! Never again!"

"I will say it was organized but the music is super loud. Very unprofessional. I understand the employees want to listen to music but customers don't want screaming music in their ears while shopping."

"staff racially profiled my family and extremely rude! don’t go to this store and support ignorance! They said very nasty things to my wife while our young children were there, and the rest of peanut gallery working there just laughed like they approve of disgusting behavior."

"I bought 3 blouses , $7 cost each one ,and I paid $21.I had a receipt . I kept one and went after one week to get a store credit for the 2 blouses. The cashier remembered me but kept saying that I brought 2 blouses and the tag on one of them was 5.99 , she said that that 5.99 blouse is not on the receipt. When I asked to check the cameras to see what I bought , they refused .Make sure to check your receipt, I didn’t bother because they were closing the store - I knew she overcharged me but her attitude told me one message : Get out !!! The cashier made a big deal , start shouting, the other cashier took me over and gave me a store credit . I was with 6 years old boy , even the 6 years old said to me “ why they are so mean?” Very poor customer service skills , I refuse to go back to that store . I can spend my dollars somewhere else."