Sherwin-Williams Paint Store 1524 East Joppa Road, Towson, MD 21286

"If you would like to be talked over where you can't complete a sentence (jason) who claims to know more than the entire SW staff as well as my professional painter..or..my favorite.. not happy with the product... to be told..it looks fine to the associate... then go to this store and waste hours of your life that you wont get back."

"The Sherwin-Williams is like so many others I've been to, generally well staffed and it usually has a good supply of everything we need except some primers. Locations a little hard to see being on the side of a mall building and not readily visible from Joppa road. However, staff inside very helpful and they deliver. For me, that's a big plus. I'm sure I'll be back here many times."

"I was excited to go to Sherwin-Williams today because I thought that the service would have been better than Home Depot or Lowe’s. To my surprise it wasn’t. Prior to going to the store I visited Sherwin-Williams webpage and preselected the colors that I wanted to purchase. My daughter and I walked into the store and there were no other customers. The manager or owner did not greet us or offer to assist us in anyway. Eventually, I asked him to help me find the swatch colors that I preselected online. He gave me the first swatch and then he returned to doing whatever he was doing. I then asked him for the second swatch and he gave it to me and again he walked away and continued to do whatever he was doing without asking if I needed further assistance. After receiving such poor service I took the swatches and drove to Home Depot were they assisted me in picking the correct paint finishes for my bathroom and hallway, they were able to match the swatch colors that I got from Sherwin-Williams, and they helped me to select a roller that was perfect for painting the bathroom. Needless to say, this was my first and last visit to Sherwin-Williams."

"I called the store on Joppa Road near Loch Raven yesterday. I asked for a price quote while I was standing in Home Depot. I wish I remembered the guy's name. He was quick to recommend a paint and give me a price. I told him I was leaving right then to come to him since my contractor wanted the paint immediately. I have an account there. He asked what color. When I walked in the door, my 10 gallons of BM Tapestry Beige was waiting for me, like 10 minutes later. I paid right away and another guy helped carry them to my car. It was amazing!! I have been bragging about your team all day yesterday and today. That is what I call customer service!!"

"As soon as I walked in the store I was greeted by both employees and one immediately approached the counter to assist me.I told the salesman what I needed and he made several recommendations also indicating which would be the best choice. After I made my selection I told him I needed the paint tinted to match shutters which would be hung at the window. I'm still in disbelief that he did such a fantastic job tinting the paint that when a paint sample was applied to the louvered slat you can not tell the difference. I'm really impressed with his expertise."