Grainger Industrial Supply 8820 Citation Road, Baltimore, MD 21221

"Man this place is so damn easy to deal with. I love it. I’ve never had an issue in the customer service is NextLevel"

"Visited this store on Friday afternoon (3/24/23). Andy greeted me with a smile and was excited to help. I didn't leave with any parts/order cause there isn't a Grainger store close to home. So I need to do some more information gathering on my end to figure out my exact part. Then I can place an order. Andy was great to work with and I would recommend him to anyone. Grainger should be pleased he has chosen to work at Grainger."

"Wrong parts came on order. Trying again. I called and second order was wrong again. Third trip FedEx was late. Another day and I got the correct items. I guess being the only game in town makes you sloppy."

"Went there to pick up an emergency tire re-inflation kit that I had bought on line for in store pickup. The store was clean and well arranged for the pandemic, and they did let my wife use the bathroom. I was pleased with the place."

"Took a two and a half hour ride to pick up a heater in the middle of an emergency, luckily it was in stock when I called, But after taking a two and a half hour ride you mean to tell me you won't let me use your bathroom?? At least one of the employees was nice enough to direct me to somewhere close by since you wouldn't allow me to use your facility.. staff is great but a company policy is pretty weak... If you don't want the public using your bathroom then why would you allow them in your lobby?? But besides that love grainger as always."