Hilti Store - Baltimore 6913 Golden Ring Road, Rosedale, MD 21237

"I have to say, the tools are great. However the customer service could use some work. I had a tool repaired for close to $1000. Get it back and still doesn't work. So I had to purchase a brand new tool for $2600. They fail to tell me the new tool doesn't accept the old style bits. So now a week later Im ordering new bits to fit the same newer model tool. Not once did anyone offer even the slightest discount for the mistakes made on hiltis end. Again I love the tools. It's also strange that no matter what the service issue is on the tool. The charge is always above $900"

"Buyers beware . A friend I do business with bought a tool that was over $700. The tool burnt up within 5 minutes in front of me, it was either bad brushes or a bad motor and Hilti would not exchange it for another one. 3 hrs after purchase. The tool was clearly defective. I never in my life would think a company of their size would rip off the little man .I was wrong."

"I purchased a DGH130 from this store today, I was literally at the job for less than 5 minutes and it started smoking, I literally spent more time driving there and back to exchange it out and they wouldn't even exchange it out literally less than a few hours old! The worse tool manufacturer I have ever dealt with! Never again will I buy a Hilti product! I would not recommend them at all!"

"Great store, and great products. Pricey but always worth the money"