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Floor & Decor
950 Edwards Ferry Road Northeast, Leesburg, Virginia, United States
About the Floor & Decor
Floor & Decor is a premier home goods store located at 950 Edwards Ferry Road Northeast in Leesburg, Virginia. This store offers a wide selection of high-quality flooring options, including hardwood, tile, laminate, and luxury vinyl, as well as a variety of decorative accents to enhance any space. Whether you are looking to renovate your home or simply add a touch of style, Floor & Decor has everything you need to create the perfect look for your space. Visit us today to explore our vast collection and turn your design dreams into reality.
Photos of Floor & Decor
950 Edwards Ferry Rd NE, Leesburg, VA 20176, United States
Opening hours of Floor & Decor
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
08:00 - 19:00
Sunday:
10:00 - 18:00
Reviews of Floor & Decor
"I have never had a worse experience. I ordered my floors from Floor & Decor in Leesburg, VA in Nov. and was told 3-4 weeks ship time. Going on 3 months now and no floors. No communication, no follow-up and they even admitted to losing my order. There’s been zero proactive communication to me, only responding after I contact them for a status just to get the same auto-response “it’s the vendor”, “it’s in process”. Contacted the store directly and was met with shortness and attitude. My expectation as a customer is that Floor & Decor should be competent enough to ensure sufficient communication and customer service to their customers. Make it right Floor & Decor."
"I had a great experience with the cashier Lucia at Floor & Decor. She was extremely helpful and friendly during my checkout process & went above and beyond to assist me with any questions I had, and even offered some valuable advice on the flooring products I was purchasing. Lucia customer service skills were excellent, & made my whole shopping experience a pleasant one!"
"Update: Areily, from the Leesburg F&D reached out to make things right. She went out of her way to retrieve tile on my behalf from another location, saving me shipping time and costs. She also suggested a new design that I was pleased with that would allow me to move forward with the original tile I wanted, even though it was in limited supply in the area. I am pleased with how things turned out even though it was a rough road getting here. -------------------------------------- Original review: I went to the design center and I decided on a tile and I let the person working in the design center know. They proceeded to add it to a 'project' that was linked to my account so that I can make the purchase online when I was ready. I then later discovered that they added a different tile to my account than the one I selected. I finally made a purchase of the tile that I had originally selected and it said it would take 7 to 10 days to arrive at the location since it said it needed to be shipped from other locations since they had low stock at that location. On day 11 after placing the order I still hadn't received any order updates so I called customer service. Customer service informed me that the tile was discontinued and that the order could not be fulfilled and therefore the only option was to get a refund. If I hadn't called I probably would have been waiting indefinitely."
"Amy in the Leesburg location assisted my husband and I with selecting tile for a bathroom project. We were unable to take all of the order home that day so we completed the sale and planned to return the next day to pickup. Unfortunately some of the inventory was sold and there wasn’t enough to complete our order. Amy quickly communicated the issue with us and provided several options. She then went above and beyond to minimize any inconvenience to us, even coming in on her day off to make sure it was taken care of. She provided superior customer service and is a great representative of this business. Job well done, Amy! Thank you for making us feel like valued customers. The tiles we selected are also 5 stars. Very satisfied!"
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