Fitness Headquarters

"Great place! Got exactly what I needed. Highly recommend over the online retailers and big box stores."

"Very good Carmen is an absolute professional."

"Got a new treadmill from here. Great guys, very nice and professional delivery and service. Pleasure to do business !"

"Better pricing then ordering from online. Staff is very friendly as well."

"I purchased a treadmill and a bike in 2013. I chose this store over a chain store or a sporting goods store because of the expertise of the salesman in the Scranton store and the quality of the equipment. I paid extra for the assembly and delivery of the equipment. In 2016, I had movers come to take the treadmill apart and move it to a different location. I was standing in the room when they tried to remove the top and the 6 bolt heads were rounded out and the allen wrench would not work to turn them. I phoned into service and talked to Chris who told me I should go buy new bolts at the hardware store. I asked if he would replace him since his installers made the mistake when they put the machine together initially. His response was, "how do I know your movers didn't ruin the bolts" and I should just go get them myself, they are $2.00 worth of bolts. I do not feel this is an acceptable response to a customer who purchased a treadmill AND a bike on the same day and paid for assembly and delivery. If the cost of 6 ruined allen head bolts is so little, why wouldn't a store make a customer happy and order new bolts? The sales department is wonderful but the service department is lacking in courtesy and good business practice. After looking into purchasing bolts, they are $8.50 for a set of 4 to order onlinle. I would need two sets to get 8 bolts costing me $17.00 and a 10 day wait for standard shipment or a trip to a specialty hardware store looking for six M8 x 60mm roundhead countersunk bolts. These are specialty bolts, most hardware stores will not carry this thread/length combination in a roundhead countersunk bolt. This is certainly more involved than $2.00 worth of bolts from the hardware store like the service manager Chris told me. I am disappointed in the quality of the service."