LeafFilter Gutter Protection 594 Carlton Drive, Bentleyville, PA 15314

"A LeafFilter sales person sold me what the company calls a "clean and reseal" job, which the sales person assured me would include the repair of several problematic features of my gutter system. Chief among these were re-hanging the gutters to more fully capture the runoff from the roof. I asked the salesman pointblank if these repairs were included, and he said "yes absolutely." When the contractor arrived weeks later, it turned out he was not informed of these repairs and was unprepared and unable to complete them. He proceeded to do the basic components of the job, and spent a couple of hours adding some silicone caulk and a handful of nails to my system. I called LeafFilter and the salesman several times while the contractor was onsite to try and figure what went wrong and resolve the issue, but was unable to get through to anyone. I never heard from the salesman again, but LeafFilter informed that the promised repairs were not part of the package I purchased, despite what the salesman told me. I was billed over $3000 for this "service" and only refunded a third of that, despite being lied to. Moreover, the business refused to provide me a breakdown/itemization of the cost of such a project to justify the price. I would never have agreed to this "service" if it had been represented honestly and accurately. I filed a complaint the BBB, but LeafFilter still refuses to make things right. As if that wasn't enough, as soon as fall/winter weather began, it became clear the cleaning and sealing performed by the contractor was subpar at best. There are several seams of the gutter system (the most obvious places to attend to for a sealing project) that continue to produce icicles, leak water create ice patches on the sidewalk, and expose my foundation to runoff that should be directed to the downspouts. One area in particular still resembles an all out waterfall when it's raining! The system is in no better condition than before LeafFilter sent a contractor to fix it up. I called LeafFilter to resolve this, and they have repeatedly screwed up the scheduling, first canceling after the agreed upon window passed, and then showing up more than 2 hours before the agreed upon window while I wasn't home. Once or twice, I can understand this kind of thing, but LeafFIlter demonstrates a pattern of unprofessionalism, poor communication, and manipulation. This company is incompetent at best, and malicious in my opinion and experience. I can't speak to the quality of their product, but their business practice and service system seems only set up to extract money from people. I do not recommend anyone engage this company and encourage it's subcontractors to sever their professional partnerships. You can do better!"

"I had LeafFilter put on my gutters last week. I am a separated woman who cannot climb up on a roof to clean out the gutters. The installers were professional, fast and cleaned up afterward."

"The installers were very efficient and polite. The installation was completed in a timely manner and any resulting debris was completely removed. AAA+++"

"Signed up for a “free no obligation quote” which turned into an hour and a half long sales pitch inside my home that I was not aware of ahead of time. I would have never asked for a quote if I knew this was the case. Very high pressure. I told sales person multiple times I was not interested I making a commitment today. I asked him for his business card and some information on the quote since it was supposedly good for a year. I was given neither. I was told he would email me info at the end of the work day which never showed up."

"The installer was very friendly and respectful. Also the product so far is working exactly as I was told."