CVS

"I can see why this store has a 3 star rating. I waited in line for 20 minutes today (Fri 12/29 3:15ish) to pick up a script for my wife. They were busy I understand the wait. At the end of the line my script is not ready, no problem, I sat and waited maybe 10 minutes and Wendy (very nice), calls me up, finds my order and cashes me out. On the way out I needed a couple of items and could not find Sudafed. The pharmacist was working close to the counter, he acknowledged me and said Sudafed while over the counter is on a shelve directly behind him. I asked him for the product and rather than assist he told me I would have to wait in line again! I left the store and will not go back. His customer service skills are abysmal."

"No one ever answers the phone, endless wait on hold. Stopped in Friday to pick up Rx, did not process through insurance, verified insurance info to reprocess, it's Wednesday, still not done. No one called to inform me what's going on."

"CVS off Northampton not the nicest looking place but the service I got from this one young lady was great today so that why I am giving it a 5sta"

"Awful experience multiple times. Have family member that was out of their prescription, pharmacist said they would have it ready before 7pm same day because it was stressed that we would be out of town and could not pick up the medication. Arrived before 7pm to pick up the medication they claimed that they didn’t receive the scrip until a few minutes prior and said it wouldn’t be ready until the next day. Not only this, but no resolution or apologies were given, not even kindness just rudeness, when there was a promise for it to be filled and then the window was just closed with nothing more said not even to have a good day. Awful, awful customer service this time around."

"Pharmacists are rude and have no clue what’s going on. Often they only have part of your order ready even if it’s been there over 24 hours, and you have to wait “until they get a chance” to do the rest."