CatGenie,

Norristown, PA 19403

"My rat"

"Decent product, TERRIBLE customer service. It’s painfully obvious they don’t stand behind their products and don’t value customers at all. CS Lead tried to blame me for the issue with a defective product, make excuses, and dance around the problem. His ego was so obnoxiously large I couldn’t stand to be on the phone with him and debate the issue any longer. When I called back after getting more information, I got the same “lead rep” (it’s a small team), and after further discussion he had the gall to lie and say I never asked for a replacement product (despite the fact he admitted knowing the calls are recorded and can be reviewed). Then once I told him “no, I said I would like one, but I didn’t ask for one,” he said “well it’s not getting replaced.” Seems like the customer service enjoys playing games with customers, and this one happened to be roulette. So, I will no longer be a customer of theirs. I am definitely reminded by CatGenie why pets are better than people after this dreadful experience."

"This is an excellent product for my grandkitty, Cobi. I didn't believe he would use it, but I was so wrong. He loves it. If I could afford two of them I would buy them for my two cats. Amazing technology."

"This company needs to work on their customer service. BAD SERVICE. My liter box crashed 3 times within a year. These units aren't cheap either. Mind you, when they serviced this I believe last November (I paid for this service), it then in turn broke after 90 days. How convenient. I paid for a service outside the warranty. They offered a new processing unit that I had to argue about. They stated "New" for the inconvenience it has caused. The "New" unit 6 months later broke again. I had to pay again. Melissa wasn't very empathetic. The "New" unit I guess didn't come with the same 1 year warranty. It wasn't so new. SCAM. Watch what you buy! Do your research. I would suggest steering away from these people."