Journeys

"Staff could not have been any nicer and were some of the most welcoming people I have met at a store like this. I went to try on some Ugg Boots to find a gift idea, and it was great. Had casual conversation with one employee while looking at the Uggs, and the one that got them for me was more than happy to bring me 3 different pairs, a different type of shoe she thought I would like, and the Ugg care kit to see what was in it. She laced all 3 pairs, let me try them on, walk around in them and take some pictures by a mirror. I was worried I would have to buy a pair but she said I didn't have to at all, and I could even put the pair on hold until I would get them. I usually am not a fan of long drawn out reviews like this, but I didn't want to hold back because the customer service was just incredible. If you want a welcoming atmosphere to get a nice pair of shoes or some other apparel I highly, highly recommend Journeys, this one especially, as I now plan to purchase my Uggs and any other shoes from there."

"Went to the mall to exchange shoes for a different size and this store wasn’t open at 11am when the mall opened at 10?? Definitely won’t return to this location."

"Wish they had more headphones. Otherwise solid store."

"I don't usually do this, but here goes: I have bought a few pairs of shoes from Journey's before. I like a few of the brands they offer. Well the other day I went in to buy a pair of shoes that were on sale. The only pair in my size were on display. The left shoe was out, and as hard as they could try, they couldn't find the right shoe. They offered to order them for me, which I did. I ordered them Tuesday at around 5pm and they arrived Thursday before noon. AWESOME! Except..the pair in the box marked 11 was actually a 10. I called again, told them the situation, and they looked for another pair locally, but there were none. Luckily, I had the day off work, so I went back out. This guy turned the store upside down looking for that lost right shoe again, even though he knew he wasn't going to find it. Then he called the store the mix up happened at and is having them rush the shoe out for me. These guys went above and beyond on this one. They very easily could have just re-ordered the shoe and had me take the extra time it took to deal with the online exchange process of sending it back, waiting until they received it, and then waiting for the new shoe to arrive. Instead, they creatively solved the problem so that my shoes get here faster. Kudos. I thought about giving 4 stars just because of the mix up with the sizes, but that had nothing to do with this store. This store is great!"