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Banfield Pet Hospital
20924 Frederick Road, Germantown, Maryland, United States
About the Banfield Pet Hospital
Banfield Pet Hospital in Germantown, Maryland is a leading veterinary care institution dedicated to providing high-quality medical services for pets. Located at 20924 Frederick Road, this facility offers a wide range of services including routine check-ups, vaccinations, dental care, surgery, and more. The experienced and compassionate staff at Banfield Pet Hospital prioritize the health and well-being of all animals in their care, ensuring that each pet receives personalized attention and top-notch treatment. With state-of-the-art equipment and a commitment to excellence, Banfield Pet Hospital is a trusted choice for pet owners seeking reliable and professional veterinary care.
Photos of Banfield Pet Hospital
20924 Frederick Rd, Germantown, MD 20876, United States
Opening hours of Banfield Pet Hospital
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
07:30 - 18:00
Sunday:
10:00 - 17:00
Reviews of Banfield Pet Hospital
"Very unprofessional if i could give it 0 stars. I would my cat was in a lot of pain and i went to the Gaithersburg location and they told me to call Germantown cause they do more surgery and would have a faster date for my cats to be spade…. Come to find out i get there and it’s a regular appointment.. meaning i cancelled the surgical appointment in Gaithersburg and wasted my time here for no reason when it could’ve simply been communicated at the start… Kelly acted as if i was crazy for being upset i changed around my whole schedule and my baby has to be in pain longer such a shame when people don’t love what they do nor treat people with respect… very rude staff"
"Communication is a huge problem. Very difficult to get a person to answer phone. Have had numerous problems with service from Dr. Kim and Dr. Han in reference to needed medication for my pet. Dr. Han and Dr. Kim do not respond in an acceptable period of time to calls/requests for assistance from me or pharmacy. I had to physically go to Banfield to try to get help. Dr. Kim wrote a prescription incorrectly after I had tried for 2 weeks to get meds for my dog. My dog is 14 years old, had been getting progressivly sicker from lack of medication and she was not helpful in getting me the corrected prescription. All I kept getting told was a note would be left for her, she is busy and will get to it later. I no longer have confidence in the care given by Dr. Kim or Dr. Han. I have been taking my pets here for over 145 years and have never had to deal with such unprofessionalism. Seems like they are only interested in making money. Under Dr. Hurry it was never like this."
"I’ve been going here for 11 plus years and I’ve never had a problem with the service. From the time you walk in the door you are greeted by a friendly and understanding staff. Even most recently when I was frazzled by my dog not feeling well they listened understood and helped me to calm down (really). Everything was explained to me in detail by the vet and thank God my 11 and 1/2 year old corgi is back to her playful self."
"I've been taking my fur baby here for 5 years. Never had any issues overall. They take good care of my baby. It can be difficult to get them on the phone but when I leave a message they're good about returning my call."
"After being told the soonest my home Banfield could see my dog, was in a week and the Gaithersburg Banfield was booked until the end of the month, The Germantown Banfield recognized immediately my dog had an emergency and got her right in. Dr. Miller and Dr. Kim were right on top of the situation, and performed life saving surgery the same day. What a wonderful experience ❤"
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