Rite Aid,

1396 West Chestnut Street, Washington, PA 15301

"Pharmacy is terrible. Do not use location if you depend on medication daily . My 9 year old son needs meds daily. This location has dropped the ball countless times and staff is ignorant/rude. It’s terrible to watch my son miss a day of meds because this location is incompetent or just doesn’t care. We moved my sons prescriptions to giant eagle several months ago and haven’t had any issues. Personally I never have prescriptions, but on 9/11 I needed one called in. My doctor sent it to this rite aid . (Mistake) I came in on 9/11 in evening staff said it’s on the truck come back 9/12 to pick it up. Came back in evening on 9/12. Staff said it’s not on back order but for some reason it’s not there . Said come back on 9/13 to pick it up. Showed up in evening of 9/13. Ooooo you know it !!!! Still not in. They forgot to request it!! But don’t worry they have it at another rite aid they will bring it in for 9/14. Show up 9/14. Still not there, said that they could have it 9/15 . Manager was more worried about my insurance card, because my birthday didn’t match in system. With the pain and discomfort I’ve been dealing with I could care less about insurance. I would pay cash just to have the meds. ( But there on the mystery truck) I told manager not to worry about it , and had my meds filled at giant eagle a hour later. Please if you depend on meds to stay alive go elsewhere. I’ve spent a lot of money at this location on household items and food weekly . From now on I will never spend another dollar at Rite Aid."

"Do not use this pharmacy if you rely on getting a medication on time. As someone who was continually getting the same medication for over a year here you’d think that they’d know to have it in the pharmacy when people need it. After having to spend an hour on the phone with my insurance (once again) for them to tell the pharmacy to give me my medication today, as it’s supposed to be- The pharmacy tells me that they can’t order it until tomorrow. Mike is the only employee in that pharmacy who knows how to do their job. He’s the only one who isn’t blatantly and disgustingly rude with customers anytime they have an issue and actually tries to help them solve the issue. Athena is absolutely the simplest, and most vile person I’ve ever came across in the health industry. While explaining to her that another pharmacist already ASSURED me I wasn’t going to have this problem this time she just kept repeating that she couldn’t order it today (mind you my insurance said too, which she confirmed). Instead of helping find another rite aid that has it in stock or offering help she was loud and clear that I should just use an entirely different pharmacy."

"The worst pharmacy I've ever been to. Dropped the prescriptions off was told to come back in an hour. Went back in almost 2 works and they didn't even start working on them. Waiting in line with no one being waited on for over a half hour. Drive-thru gets all the attention customers at the counter get nothing. Go somewhere else you'll be better off"

"I have had great experiences at Rite Aid. Pharmacy staff is always professional and polite. I made an appointment online for a flu and covid booster. Did not wait at all, they were running right on schedule with the vaccines, while taking great care of other customers. The Pharmacist is the best!"

"Recently had to take my dog to the emergency vet and his prescription was very pricey. I had my vet call the script into rite aid and then they took the time to find the cheapest option available for me. They were able to get my dogs $130 script for $21! The pharmacists were super helpful and had my script ready in less than an hour! 12/10 would recommend."