PetSmart 5812 Youngstown Warren Road, Niles, OH 44446

"I do a lot of instacart, been in several states over the years and many many chain stores.....I gotta say, the employees here are the best. They are always happy to save me when someone orders some ridiculously obscure item and I can't find it. They're always fully stocked on everything, and the place always looks pristine. You can really tell when employees care about an establishment, and this one shines. Unfortunate that everything in any PetSmart you go to is usually double the price of Walmart, particularly food, litter, the big heavy stuff. Usually the store that focuses on a particular line of product has something available that undercuts the competition. Not PetSmart, nope. Off brand cat litter here goes for double the price of department stores. Probably why the store has so few customers at any given time. Imagine how many people might see something extra and make a purchase they didn't plan on if there was a steady stream coming into the store everyday. Giant Eagle does it...one low priced sale while everything else is 300 percent markup. Doesn't work on me, but it must work on the masses or they would have gone out of business the moment another company moved into town. Learn from Giant Eagle, PetSmart. Give me what I want.....affordable poop rocks for my little heathens to scatter all over the house, covered box or not."

"I love PetSmart because they usually always have what I need for my kitties. They only didn't have cat litter that I use one time. They are always friendly and helpful. They also will price match even if it's on their own website for cheaper with no hassle at all."

"Great staff directed me exactly to where I could find a dog tag and get it engraved. Very friendly people!"

"Absolutely awesome customer service! Wish I would have gotten his name to put it here. He was so kind, considerate, and helpful!!! Made my shopping experience quick and easy, so I thank you for this!!!"

"No animal deserves to live in filth these poor baby’s cages were absolutely atrocious no water and no other huts, so about 5 or more were crammed together in one hut leaving the other Guinea pigs who can’t hide scared. Barely any hay which is the most important part of their diet no chews no toys. NILES PETSMART DO BETTER!!"