Quest Diagnostics 4545 Spotsylvania County Parkway, Fredericksburg, VA 22408

"Horrible way just to set an appointment. I DON’T know how to read my orders for bloodwork !! I was told that my Dr only ordered a urine test when in actuality he ordered bloodwork too but your staff didn’t pull the whole order. My dr even checked with his staff to make sure that they whole order was sent. I heard him check with them. His nurse suggested that I use Lab Corp because Quest staff does this quite often"

"It really is a shame that there is no "LIVE" person to answer phone calls at the Spotsylvania location, as an automated system does not answer all questions. I was able to speak with a person at the Care Way location, but the Spotsylvania office was the office I needed to reach. The person at the Care Way location was very helpful and I was appreciative that she answered the phone. I did inquire at the Spotsy location about this and I was told that they did away with secretaries since COVID. This is absolutely something that needs to be reinstated as customer service matters."

"We tried to make an appointment several times by phone, no one ever answered. The on line option to schedule was not working properly. We decided to go there since they opened at 7 but they still had doors locked at 830. There were two other people waiting to get in. It wasn't until a woman knocked loudly at the door and someone came and unlocked it. Two employees were there but no one greeted us. They looked at us but didn't help until another patient figured out there was a self check in. This is ther poorest service I have ever experienced."

"Went to get bloodwork done for my pregnancy and they messed up and put that I was having twins. Freaking out i tried calling to get answers. Literally impossible to call the people that actually work there and the customer support isn't avaliable till after 8am. they were absolutely no help. The only thing that they could do was resend me the results I already had. I ended up needing to call my obgyn who confirmed that I'm only having one baby. DONT GO HERE UNLESS YOU WANT INCORRECT RESULTS"

"If I had to give this a title, it would be “The Rolling Wait Time”. I was a walk-in today, here at the Massaponax location across from the hospital. Masks are required as you walk in. Once in, you sign into the kiosk where you’re put on the “waiting list” that’s visible on their lobby’s TV screen. You have the option of waiting inside (capacity of 7) or waiting in your vehicle, where a text can be sent to you to enter (I choose to wait inside). While there is no one working the desk as many reviewers have noted, the staff running the blood/screening services are very efficient and professional as they wisk patients in and out. I was quite impressed. Appointments are handled first, then walk-ins. You may see a 5-minute wait time, for example, as you leave the kiosk and take your seat, but appointments, as they arrive, go first. A series of 5-minute wait times may come out to a total of 30 minutes, if enough appointments come in during your wait. My total time inside was about 40 minutes, but this was based on about 6 or 7 appointments coming in after I registered my presence at the kiosk…totally acceptable based on what I think is/should be expected policy. Overall experience: 5-Star!"