GW Hospital - Radiology

"They have lost an MRI of my brain taken in 2016 (they do not purge archives until after 10 years and it had been 8) that I needed to compare to a current abnormal brain MRI. The first person I spoke to was not helpful. After sending an email the second person that called back was apologetic and tried to resolve the problem. They checked 5 databases they said, go figure."

"When you call to make an appointment the radiology goes on an answering machine and asks you to leave a message for Antoine who never calls back. The operator sends you back to the call tree to end up on the answering machine again"

"Shockingly bad. They try to fraudulently bill disabled vets using Tricare and VA by sending threatening letters and bills for VA/Tricare referred procedures with due dates that pre-date the delivery of the fraudulent threatening and harassing letters. This is illegal to do."

"First bad impression was very rude staff and second bad experience is they claimed the insurance for the service which was agreed to be paid out of pocket. And they claimed for 2 services which is completely wrong and they charged amount very high. I would say very unprofessional place and service. Please avoid them if you can."

"It took 3 days to get through. The girl (Rayanne) called back and then could not figure out how to schedule. Then I finally had to leave the call as it was taking too long. She gave me her extension. I called back leaving 3 or 4 messages and no one ever returned my calls, though you promise to call back in 24 hours. (That is a joke!) I called back, and the man told me that I was scheduled on the day I asked for, but he could not give me more details. So he once again, sent me to the scheduling center, who then proceeded to cut me off again. I would not use GW Radiology except that we have to due to complications from a condition and treatment my son has. If this is how you do business, I am not sure how you stay in business."