Quest Diagnostics Waldorf Cambridge Professional Building 3460 Old Washington Road, Waldorf, MD 20602

"I drove an hour to this place for a screening. I was 11 min late due to traffic and they told me because I was more than 10 min late for my appointment, I'd have to reschedule. That is the most insane policy I've ever heard and I guarantee I'd be still be sitting there waiting for my appointment even if I showed up 30 min early. What a clown show, and what a ridiculous policy that only shows how little this place values their patients time. Beware if you're coming from any distance and good luck for all the other poor saps that have to use this place."

"They were unwilling to spare the PPE (face covering) for people who forgot one. Was told I’d have to go “find one”. Unable to get blood work done."

"I liked that the process was fast if you scheduled an appointment. However, they didn't really explain how the process works, how I will be paying, or how I will even get my results. They kind of just took my blood and said bye. This wouldn't be an issue if they would just pick up their phone when I call. This place literally never answers their phone."

"This was my first visit. I made an appointment on line. I got to the clinic about 10 minutes before my appointment and realized that I had left my insurance card at home. I asked if I could complete my appointment and go home and get my card afterwards. I explained that I lived only 5 minutes away. I was told that no services could be performed. I was asked my name and was told that I did not have an appointment. I explained that I had made the appointment on line. I was told that I did not have an appointment. I just feel as if the receptionist was not customer oriented. Why would I get up and come to the clinic if I did not feel that I had an appointment? The receptionist was blunt and not very helpful. Needless to say, first impressions for me was enough. I left the building and made an appointment somewhere else. Just a side note about the online reservation process. I checked my email after I left the office. I did received two emails and clicked the link to make my appointment for 8:45 am. I did not check to see if I received a confirmation email. I assumed that my appointment was made after I completed the appointment process."