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BJ's Wholesale Club
4201 Wholesale Club Drive, Baltimore, Maryland 21236
About the BJ's Wholesale Club
BJ's Wholesale Club is a one-stop shop for all your needs, conveniently located at 4201 Wholesale Club Drive in Baltimore, Maryland. This institution offers a wide range of services including a bakery, car repair, electronics store, gas station, grocery and supermarket, health products, and more. Whether you're looking for fresh baked goods, top-of-the-line electronics, or everyday essentials, BJ's Wholesale Club has you covered. Visit us today for a convenient and affordable shopping experience.
Photos of BJ's Wholesale Club
4201 Wholesale Club Drive, Baltimore, MD 21236, United States
Opening hours of BJ's Wholesale Club
Monday:
08:00 - 22:00
Tuesday:
08:00 - 22:00
Wednesday:
08:00 - 22:00
Thursday:
08:00 - 22:00
Friday:
08:00 - 22:00
Saturday:
08:00 - 22:00
Sunday:
08:00 - 20:00
Reviews of BJ's Wholesale Club
"I have been there since a long time which is near by my home.em totally shocked and felt so pathetic behavior by security at the main entrance. Need to improve good system and manners towards the customer."
"I couldn’t understand why this store had a 3.9 review as I have been a shopper here for quite a while now. Until now I have had nothing but the best experiences until I needed help. I placed an order online which was supposed to be available between nine and 10 pm last night. I always get a text when your order is ready however, last night no text. First thing this morning starting at 8:05 I called the store a total 8 times. No one answered and customer service, which was the option I chose, the phone kicked over to the deli department three times, they put me on hold to page the dept. no one ever picked up any of the times. I continued to call back to be put on hold and or disconnected. Finally after over a hour of repeated phone calls, I spoke with a gentleman who said his name was Tim (doubtful) after not wanting me to have his name, who’s sarcastic response was “well ma’am the store is really busy”, I explained I just wanted information about my order. He looked it up and said oh yeah, it’s ready for pick up, (I never received the text saying it was ready). I’m so frustrated right now, it’s two days before thanksgiving, and I’ve spent an hour and 20 minutes just trying to get an update on my order; meanwhile, my ride had to leave and now I’m not able to get the things that I need right now until this evening. Today I gave a rating of 1 star based on today alone but my frustration says this store doesn’t deserve that, (1 star maybe because Mr Tim called me ma’am) and based on the 3.9 overall rating; clearly, I am not the only person who feels this way. Customer service is not customer friendly."
"Clean store. Nice prices. I have grown to really enjoy the store. The only reason I am giving 3 starts vs 5 is the customer service. Today 10/14 at 4:40pm I went and they had long lines which is okay I don’t mind. However I went to self check out where I accidentally scanned the QR code on the box of chips vs the barcode. I scanned the bar code once the machine dinged letting me know what I have done. I finished scanning all my items and then it needed assistance from the mistake I made of scanning the QR code the first time. Myself and 3 other customers had the machine waited for assistance. About 7-10 minutes later the attendant finally was available to clear our screens. Before she came to me there was a couple that was about to start scanning. The associate yelled at them saying “oh no. You have more then 20 items go to a cashier.” I understand that the customer needed to goto a cashier but you don’t talk to anyone that way. Especially a paying customer. The font is so small where it says 20 items and the lines for the cashier were super long! The associate should of said “hello how are you doing today? Unfortunately these are 20 items or less but the cashier at number blank would be happy to check you out. “ anyway, the associate comes to me and she is acting like I am trying to steal something. Saying I didn’t scan something when I know it dung because I accidentally scanned the QR code the first time. She is taking so much time checking all my items being extremely rude. It made me very uncomfortable. She eventually cleared the screen and walked to help the next person that had a flashing light at the self checkout (remind you I was waiting 7-10 minutes for her to come over. Then an additional 2-4 minutes for her to be rude to me. So this customer was waiting around a while.) I work in grocery management and I take care of all customer complaints. I understand some associates have a bad day. I always hear the associates side when I handle customer complaints. However, this really upset me. I felt there was no need for this behavior and find it sad that it’s so hard to get decent service now days. Like I said the 2 less stars is for lack of service. Otherwise i enjoy shopping here."
"I have been going to Costco (White marsh) for over 2 decades and finally decided to check out BJs. I am 100% never going back to Costco. Same stuff and even more. I can shop at this BJs for everyone in my family. This BJs is nice during the week days morning when. It is empty. But overall just love the selection of products. Even for my vegan daughter we can find her products here."
"Horrible from start to finish. In addition to the speed bumps and potholes damaging your car as you enter and leave Wholesale Club Drive, there are never any carts during the evening hours when I have been there. So whatever I can't carry: lost sale. I asked 2 employees where the carts were and was told to expand my search to the back of the warehouse where some might be left. Head to Costco where it will be more crowded, but infinitely better run. Photo: the 6 chairs I didn't buy at BJ's for want of a cart."
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