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Ehrlich Pest Control
10210 Governor Lane Boulevard, Williamsport, Maryland, United States
About the Ehrlich Pest Control
Ehrlich Pest Control is a reputable pest management company located at 10210 Governor Lane Boulevard in Williamsport, Maryland. With years of experience in the industry, they offer comprehensive pest control services to residential and commercial clients in the United States. Their team of skilled technicians uses the latest techniques and eco-friendly products to effectively eliminate pests such as rodents, insects, and termites. Ehrlich Pest Control is committed to providing top-notch customer service and ensuring a pest-free environment for their clients. Contact them today for all your pest control needs.
Photos of Ehrlich Pest Control
10210 Governor Lane Boulevard Suite 2008B, Williamsport, MD 21795, United States
Reviews of Ehrlich Pest Control
"Literally the worst experience of my life. The man that came out was nothing but rude. He told us apparently we could not afford to put insulation in our attic, without knowing our financial situation at all. The man even refused to look at some of the problems that were not sealed out. He stated just to look at it he would need to charge us. It seemed a lot like he just didn’t want to do his job, and when we were told we would receive a call back about the results as to what type of mite we were up against they refused to call us back. Is this what you call professionalism? Will not be paying a cent to this company."
"I have been an Ehrlich customer since 2009. The reason my family has used them for so long was due to having a long-time technician servicing my home. The technician always contacted us prior to coming, rescheduled if we needed it so we would be home and planned his route accordingly and there was never an issue. Well, imagine my surprise when I discovered that in October 2022 that the long-standing tech got a new position and Ehrlich was standing at my door saying I needed to get my service. Reluctantly I allowed the technician in, but requested the office call me as I wanted to be contacted the next time they were coming as a common courtesy. The manager agreed that the tech should have called and realized that my requests were not out of the box and said it wasn’t an issue. Well, imagine my surprise again when I received a bill for $257.19 on July 5, 2023, for services rendered on June 28, 2023, servicing only the exterior of my home without making any contact with me first. When I called the customer service center July 6, 2023, and disputed the charge, they informed me that they did come as they had a proof of service document. However, when I explained I had no way of knowing as no one called, emailed prior or left ANY notification on my property via flag, note or invoice, there is no way for me to know they came. Nor did I receive an email stating they came with the proof of service. Additionally, looking at my invoices on the customer portal, the invoice shows no photo the tech was at my house. All other invoices show a picture of my home. I requested that this bill be credited however that request was denied. I also advised that the work was not done correctly inside of my house was not done. The representatives informed me that my contract was for June and October, and I did not have a choice nor that I had to be home as it is what I agreed to. And that their chemicals are not needed inside the home as they prevent from the outside in (even though tech’s have come in the last 14 years). And the fact we did not get a call ahead, or that they did not perform services on the interior was irrelevant. I was told they could come back out (for no charge) to do the inside. However, the representatives were completely missing the point that I was not given the service I requested by getting a call ahead and ensuring that someone is home when they perform the services. And, that aside from the “proof of service” there is zero photo confirmation that the tech was there like every other service. However, my concerns fell on deaf ears and the representative informed me that this was standard part of my contract, and I must deal with it and pay the invoice. The lack of customer service and ability to assist me as a long-time customer is deplorable. In my 14 years as a customer, I have never questioned my service or been late on a bill, however I am now being considered the one at fault. Not to mention completely disrespectful about my concerns for people coming onto my property without permission and disregard for customer requests. It is very evident the customer service representatives and the Hagerstown Office are more worried about reading off a screen and making their daily numbers than resolving legitimate customer disputes."
"The techs that came out were great, but trying to cancel service has seemed next to impossible. The customer service reps cannot cancel your service and need to put in a 'ticket' to have someone call you that can. I have called during the hours that department is supposed to be open and was told that they are not answering. I have had 5 'tickets' made for me, and received two calls total. One of those calls was today at 4:59pm when they close at 5pm - and when I called back immediately after I missed the call, I was told to call during business hours - my ticket was opened at 2pm because they did not answer. I even had the customer service rep add on to my ticket 'Please cancel service even if I do not answer' and they still refused to cancel my service. I am still being charged. Also, with their 365 plan, over the last 9 months they have been out twice according to my account portal page. That is $468 for 2 visits with their monthly plan set at $52 a month."
"The first man that came out to my home was wonderful! Such a professional, efficient, affordable and more. Mr. Brian Thomas is really an expert in his field. He couldn't have been more helpful, knowledgeable, I thank him and the other professionals that are starting this journey with me. Thank you for your kindness!"
"I have been managing income based housing for 13+ years and have worked with Ehrlich at both Management companies I have worked for. They are responsive, courteous and personable. We are currently using and have been using an exceptional preventative bed bug program and if you know anything about bed bugs they don't care if you are clean, dirty, rich or poor...you can get 'em! Ehrlich is diligent in making sure that my resident are pest free. They also gladly answer any questions myself, my staff and residents may have. I have worked closely with Doug and Jeff from the Hagerstown Office and would highly recommend Ehrlich."
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