Fairfax MRI Center

"The worst as far as appointment keeping. They tell us to be here by 12:15pm for a 12:45p appointment and we're still sitting here waiting and it's past 1:15pm. Echeck-in was done days before and still have to complete questionnaire which is identical to the one done at echeck-in. Finally called us back at 1:37pm to change, which only took 1 min because the only thing removed was inner wear (bra). Tech left and now waiting again. We didn't get out of there til 2:50pm. There were people who got there after us, like an hour after us and was taken back ahead of us. This was the worst experience I've had with a medical facility."

"I can't say enough great things about this MRI center. This was my very first MRI and I was incredibly nervous about how it would go. When we first arrived, we noticed it's a very clean facility and there is enough space for my husband to sit in the huge waiting room until my MRI was completed. There were ports to hook up our electronics to charge and the seats were comfortable. The front desk was super helpful and informative!! We were an hour early, but they were not irritated by that. Someone ahead of me was a no show for their MRI, so I went early. The staff was super accommodating (I don't like needles so they wrapped my IV with non-see through bandages) and did a very thorough intake/answered all my questions!! In the MRI room, I was able to have headphones/music and an eye mask (they supplied these items)! I also requested to listen to my Religion's music and they accommodated! It was such a great experience that I prefer MRI's over CT Scans, 100%! Thank you Fairfax MRI Center!!"

"The staff here could not have been kinder nor more professional and patient. Everyone took the time to explain everything: Payment, MRI procedures, next steps. I was offered water, and those unmasked offered to wear one for my own comfort. I was in and out quickly, too! Ingrid and Karen specifically were superb - Karen’s ‘bedside manner’ throughout the MRI was A+++."

"Made an appointment over a month ago for a follow up MRI. I confirmed my appointment by text and phone call the week before my exam. I was notified ONE HOUR before my exam that it was cancelled due to the order being expired. Why wasn't I told it was expired when I scheduled the appointment with my order number or when I confirmed my appointment with someone on the phone? Apparently it was because those are "different offices" and I guess INOVA offices don't communicate with one another?"

"Double charge for insurance. There are separate FRC and INOVA charges. You don’t get this charge at other FRC facilities. They are upfront about the extra cost upon arrival. If they had mentioned this on the phone instead of at a 5:30am appointment, I probably wouldn’t have chosen this facility. Staff and tech were great. Facility is clean and the machine is VERY fast compared to others. 2* for money/insurance 5* for facility 5* for staff"