Quest Diagnostics 11201 Georgia Avenue, Wheaton-Glenmont, MD 20902

"Evelyn has been my phlebotomist twice. Nice lady, but these have been the most painful blood draws I have ever had. My arm hurts in certain positions and is sore for several days. I also get a bruise that lasts for about a week. My bandage after the blood draw is soaked with more blood than I have ever seen after other blood draws. The process to get the blood draw done is easy enough. I make a reservation on Quest's website. Evelyn doesn't take walk-ins after 3:30 because she is done with her workday at 4:00. I can park for free in Safeway's parking lot, and then I check in on an electronic station in the Quest waiting room. There isn't usually more than one other person waiting. Evelyn puts my info into the computer system and takes my blood, and I am usually in and out in about a half hour or less."

"Do not provide your credit card at this location!! They will keep it on file and will charge you and will not give you any means to reverse the charges. They did my blood tests and gave me wrong results. My doctor called them to say the results were wrong. They still charged my credit card for the tests without re-doing the blood work. I cannot reach anyone in the billing department. The automated system is all I get when I call their billing department. If anyone has advice on how I can get a refund on my payment please post a comment and let me know. Where else can I complain about Quest?"

"I came for some blood work. I paid for street parking and was seen promptly. It probably helped that I came at a non-busy time, 2pm. The lab is located inside Safeway."

"I'm very unhappy with the reception I got when I arrived for my appointment.. When asked if I showed any symptoms of COVID, my response was NO. I then said that I might have been exposed but did not know and wanted the test to be sure I was safe, especially since I will be traveling in a few days. I was told that the Quest Diagnostics could not give me a test and I was sent home. It was not clear why, but upsetting and ridiculous none the less."

"This location is understaffed. Prepare to wait in line (no issue), however with the physician trying to manage specimen collection and sign in, people are often cut and skipped. It happened to me twice. You can basically walk in and sign into the touch screen without getting your temperature taken; while others wait. People who try and follow the rules are skipped. It happened to me twice. I wanted to get my temperature taken while another man walk in sign in and sat down. He was seen before me because he signed in. This is highly upsetting. I informed the physician and she still attended to the man before me even though she saw me waiting in line."