Labcorp 251 Lewis Lane, Havre de Grace, MD 21078

"I am giving it a three because of convenience of location and wait time is reasonable as a walk in. However the customer service leaves a lot to be desired. I went on 1/27/24 and the tech didn't even say hello when she came into the room. The CSR at the front desk was a little bit more pleasant but real no manners. I can understand maybe not wanting to work on a Saturday but at least say hello. I am fine with getting blood drawn but many folks are not and a little kindness can help relax folks."

"I took my 4 year old son to get his blood work. Hid pediatrician asked to get done. The receptionist was really rude. Once a hand in the referral she started to complain it was too much blood tubes ( I have taken my son get blood work. Where they have taken 9 tubes of blood) Anyways, she told us what room to go and she was the one who did the work.. she then started to yell at my son. Just cause my son started to cry and scream because he was really scared. But this African American receptionist is really rude! And I think he she doesn't have the patience to deal with kids. She shouldn't NOT work there."

"Went to have my labs done today .I got there about 9:15 am expecting it to be crowded.There we’re a few people there waiting already not near as many as I expected .The lady at the front desk who checked me in was very friendly .I was called back very quickly.The lady who took my blood was very friendly also .I must say that was the first time someone has taken my blood and I didn’t feel a thing.She was the best I will be returning to this location as the staff was great! Great job to all of the staff here ."

"I went there today to get labs drawn, it was the most horrible experience I’ve ever had. I’ve worked in the medical field for almost 10 years, and have worked very closely with many labcorp locations and employees and I have never encountered such rude and unprofessional behavior. The front desk associate was incredibly rude, making fun of patients with her coworker directly in front of me as I checked in. She kept giving dirty looks to every statement I made, when I would respond she would look at her coworker next to her, give her a look, and roll her eyes. At one point her and that coworker (who ended being the one to draw my blood) were making fun of the other staff member. It was awful. When I was taken back the phlebotomist was so rude and unprofessional. However, she only gave me dirty looks, she didn’t say anything. I often refer my patients to labcorp in Havre De Grace, and over the last few months I’ve heard nothing but complaints about them. Today when I went there myself I understood why my patients were so upset. The staff is awful, genuinely unhappy and disgusting to patients. Making fun of patients directly in front of other patients? Absolutely unacceptable. I will never ever recommend another person to that facility again."

"The lady with the black short haircut wasn't very friendly this early morning. When helping patients, you should never show your frustrations. I asked her if she was having a bad day because I felt the tension. Her response was, "no!" I wished her a better day, she didn't respond back. Hopefully, I came on a bad day. If this is her normal personality, then she should probably find a new job. The lady who drew my blood was a better experience. She was fast and polite."