Quest Diagnostics Rockville Medical Center Drive
9707 Medical Center Drive, Rockville, Maryland 20850
About the Business
Quest Diagnostics Rockville Medical Center Drive is a leading health institution located at 9707 Medical Center Drive in Rockville, Maryland, United States. This facility offers a wide range of medical services including laboratory testing, diagnostic imaging, and other healthcare services. With a team of highly skilled healthcare professionals, Quest Diagnostics Rockville Medical Center Drive is dedicated to providing top-quality care to patients in the Rockville area. Whether you need routine blood work or more specialized testing, you can trust Quest Diagnostics to deliver accurate and timely results. Visit Quest Diagnostics Rockville Medical Center Drive for all your healthcare needs.
Photos
Contacts
9707 Medical Center Dr Suite 120, Rockville, MD 20850, United States
Opening hours
Monday:
13:00 - 15:30
Tuesday:
13:00 - 15:30
Wednesday:
13:00 - 15:30
Thursday:
13:00 - 15:30
Friday:
13:00 - 15:30
Saturday:
08:00 - 12:00
Sunday:
Closed
Reviews
"If you have children, do not taken them to this places, they are rude, unprofessional and do not know what they are doing. They will hurt your child. Please DO NOT bring your children here."
"Disappointing experience with the male phlebotomist on 12/23/23 at 9707 Medical Center Dr. Suite 120 Rockville, MD 20850. He started with an attitude claiming he couldn’t find my orders online. Condescendingly stated “there isn’t a yellow info symbol next to your name indicating you have labs to be drawn, so I don’t have labs for you.” After an exchange and him searching a little further, he found the labs exactly where they would’ve been in lab manager. Didn’t bother apologizing for his misstep, instead he muffled “close call.” No, not a close call, he just didn’t open his eyes and look. I decided to overlook this and figured he was having a rough morning, probably shortstaffed, etc. It’s holiday season so I can understand. But then he proceeded to rush through the entire draw. He was running in and out of the room exchanging with other staff before getting started with no regard for cleanliness and sterile prep. Used the same gloves he was using on the computer, touched the door when coming in and out of the room, etc. When he finally came back in and settled down for the draw, he quickly threw his supplies together and proceeded to stick me with the craziest stick I’ve ever had. Stuck without palpating the area, and dug the needle way too deep into my arm. I immediately knew I would be leaving with a collapsed vein. No regard for stability as he switched out the different vacutainers. When done, I had to ask if I was free to go as I was left sitting with no instruction. I was responded to with an attitude as if I was inconveniencing. I then had to proceed to lift the arm rest myself to leave (with used supplies still sitting on the arm rests around me). I left with blood soaking through the gauze and now, hours later, a painful hematoma. Also of note, he had me sign for the labs but didn’t have me double check/confirm my demographics for the patient identification stickers that go on the vacutainers. In essence, I completely understand the holiday season makes things stressful as many organizations are overwhelmed with an influx of customers, downstaffed, likely underpaid, etc., but this is not an excuse for the treatment (and hematoma) I received today. Quest, please staff this location appropriately and retrain on sterile prep, gentle touch, etc. I’d recommend also reminding employees to not rush and remain gentle so people don’t leave with hematomas and blood-soaked gauze. People bring their children to these establishments with employees like this sticking them. I won’t return to this location for future draws."
"The worst “Doctor” I have met in my life. When I walked in no one was even in the front for me to check in. I waited about 5 minutes before saying hello…a lady yelled from the back saying “I’m busy” she finally came out and was extremely rude saying she was with a patient and is the only one there. (This is not my fault) 40 minutes after my appointment time, my son gets called back. He is young and when she saw him she kept saying “she” I had to correct her at least 4 times. THEN she had the nerve to say “oh usually people with kids this young coke with both parents” I stated, I have never been to any Doctor with another adult …I AM A SINGLE MOTHER. This was beyond disrespectful to say. She couldn’t even find a vein I specifically told her if she wasn’t going to get blood don’t do it…she promised she could but instead didn’t get a drop, literally was moving the needle in my babies arm. She tried both arms and at this point I was not putting my son through this anymore because she clearly had no clue what she was doing. She took 30 minutes in her last patient. BEWARE & FOR YOUR OWN SAKE FIND ANOTHER QUEST. Thank me later :)"
"I am giving 3 stars because when I walked in today there was only one staff member taking all the patients! Why would Quest Diagnostic only have one employee scheduled to work on a busy Friday! She was so busy and overwhelmed she was unable to take much walks ins. Luckily I had a scheduled appointment so I was seen 30 mins after my scheduled time. I do want to give a postive review to the one staff member who was working there. I believe her name is Jin or Jing, despite being over worked, dealing with impatient & disrespectful patients, she still was able to see us all, she was quick as possible, respectful, and still managed to have a postive attitude. I hope her boss sees this review and gives her a hefty raise or bonus because she definitely deserves it!"
"Went in there on Friday morning and expected to wait at least an hour because in many places that's the regular wait time. I was surprised to see that no one is there and the whole process took 10 minutes. Technicians seemed to be experienced and they were friendly. P.s. I didn't have an appointment, it was a walk in."
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