Quest Diagnostics 724 Maiden Choice Lane, Catonsville, MD 21228

"Just not a very supportive or helpful service provider. Quest seems to be very focused on automated processes so they can limit interacting with customers and lighten their personal effort. To engage with Quest you must follow an elaborate set of instructions on their website. There is no sign in front of their office to indicate that you've reached the correct office (I think it only says Advanced Radiology). There is no one at the lobby to greet or assist. You must provide a bar code to get attention which is hard when their scanner doesn't work. And do expect to be scolded by the technician if you haven't emailed the lab slip in advance - having in hand is not enough. I really hope to work with service providers who WANT to be helpful and make the experience somewhat pleasant."

"Wonderful service at this location. I have a big fear of needles and getting blood drawn but they were so incredible. Honestly one of my best experiences getting bloodwork done!"

"I've used this Quest location a few times whenever I need blood drawn. It's conveniently located in an office park, and is right off 695. I've never had to wait more than two or three minutes to be seen. I'm usually in and out in less than 10 minutes. The staff are always very professional. Quest doesn't have a sign at the front directing you where to go. Follow the signs for Advanced Radiology and enter thru that door. Quest is immediately on the left hand side when you enter the building"

"Have taken my 1 year old here twice now for blood draws (after a bad experience at a different lab). Done efficiently and with 1 poke each time and super friendly staff. It's a bit out of the way for me, but will continue making the drive whenever my kiddo needs labs."

"I took my infant daughter for a blood draw here. There were 2 female phlebotomists working who were just incredible with her, kept her happy and engaged and also were very quick and efficient with the blood draw. Barely any crying and she was smiling at them by the time we were leaving. I was so nervous about having to do a blood draw on such a small baby but it was actually a great experience."