Quest Diagnostics Ashburn 21785 Filigree Court, Ashburn, VA 20147

"dont even bother going here without an appointment after 10 am. severely understaffed, does not show the list of appointments that have been set up, you could be waiting hours if you’re a walk-in"

"I wish there is negative marking. They deserve on minus scale. They don’t value their customers. They don’t care about people waiting for almost 2 hours leaving their work and kids behind just because it is very important for them to get the blood work done. Worst place ever and no body tops them. Ridiculous staff and ignorant behavior. No front desk to talk to and no staff available who can answer the question of a patient. They should Have disclaimer in their website that no walk ins are acceptable instead of making sick patient sit for 2 hours!! Forget about customer service, these ppl and service provider are very bad, I wonder if they are human. Worst place to be!!!! Please be aware if you are walk-in in. This is not the place you want to be and get frustrated."

"0 star will be perfect though. Extremely rude staff. Did not answer questions in a polite way. The individual (african american with short blonde dyed hair) was bitching about doctors not sharing all the information and asking patients to get the tests done, in response to my asking about what sputum test meant, she further was ranting that they make big bucks for nothing. Later, I said, can I have the order paper back which included a list of tests that had to be conducted, and to that she said, let me do my job, she further added that "we are not supposed to give the paper back". At that point, I requested if I can take a picture of the order paper, and she was like - you should have done it before you came to our office. By then I had lost my patience, told her that I do not wish to get the tests done in this location and asked her to give me my order back. Please do not go to this location and have yourself insulted."

"I went to Quest Diagnostics - Ashburn, VA this Friday to get a blood test done. I walked in at around 1:45pm without an appointment, not expecting to be seen immediately but hoping to be seen before closing. I asked the front desk lady if she knew how long I would be waiting, and in a disrespectful tone was told to sit down and wait. I repeated my question in case she didn't hear me correctly, she had 2 ear buds in, and was told again in a disrespectful tone that she did not know and to sit down and wait. 10 minutes later, I was asked from across the room "how can I help you?" and I misunderstood thinking it was related to my earlier question. I asked how long I'd be waiting since I didn't think I'd be taken in so soon and the same lady made fun of my English for not understanding "such a simple question", her words. This was already an unacceptable level of disrespect to a patient but it got worse because she then began recounting it to someone on the phone, hence the ear buds... Saying that I had an attitude and expected to be seen immediately. I will admit that I briefly had an attitude when my initial question was completely disregarded. After my paperwork was processed, I found out that the lady who was clearly not happy with me would be the one drawing my blood! I was very uncomfortable with the fact that I may be hurt because of a simple misunderstanding. Luckily the blood draw went fine but the whole experience has made me not want to go back to this specific Quest Diagnostics. Reading the other reviews it seems like this lady is a problem and I have lodged a formal complaint with Quest Diagnostics regarding her behavior."

"This has become my go to place for blood tests. Every visit has been a breeze with the quality and ease of checking in improving every visit. Now , they just need a phone number to match your planned appointment! I also noticed that being staff free at the front desk doesn't necessarily translate to no information. They have a monitor that shows estimated ETA in airport like fashion."