Quest Diagnostics Chambersburg Norland

"I attempted to make an appointment online, and after 3 failed attempts I called. After a 20-minute long, painful process, I had my appointment for 9:00 am on a Wednesday. I arrived, after a 30 minute drive, for the appointment at 8:30 am on that Wednesday, only to find a sign on the door stating the facility was closed due to a heating issue. At no point prior to this did I receive a phone call, text, or email cancelling the appointment. At 9:01, after I had gotten back home, I received a cancellation call. Everything about trying to schedule an appointment was painful. The website required an account before scheduling; I attempted this multiple times with failures each time. Scheduling via phone was equally painful and slow. The lack of a cancellation in advance of the appointment time is reflective of a lack of customer service and frankly unacceptable."

"Went online , started an account made an appointment got one that worked for me. I checked in on my phone as they send you a text , was called back as I sat down. In and out within 5 minutes was amazing experience the girl I had was awesome. Will use Quest from now on."

"By far the worst blood draw experience I have EVER HAD. I have never had a problem with blood work or had to be stuck twice in my entire life. The woman drawing used a giant needle, probably a 12 gauge, and missed my vein. She then fished around in my arm until I asked her to stop because it hurt. She then yelled at me and tried to say that it was my fault that the needle came out because I moved. I did not move until after I asked her to stop. She then was mad at me and tried to tell me she would not try again or draw my blood today. I was calm with her and asked her to use a smaller needle, she used a butterfly needle and was able to get it but she was shaking terribly and tried to send me out without covering the first puncture site while it was still actively bleeding. Her attitude was unacceptable and unprofessional."

"Pathetic Experience!! Go elsewhere! I was just turned away from my 10 o'clock appt. because the Indian intern didn't understand what "business days" means. She said my appointment had expired. Just left there after 2nd appointment, had a different nurse and everything went fine. Condescending treatment by a non English speaking employee is unacceptable. Sad!"

"First off whatever happened to good old-fashioned face-to-face human interaction when it comes to medical care? This is the one place where it's most needed. From the moment you enter this place you have zero people to people interaction. where is their receptionist where's their secretary the friendly face that greets you answer a quick question? A TV on the wall and signs hanging tell you to check in at a kiosk. Behind a window glass is a darkened office that when you walk up to the counter trips the light from motion detector. Upon standing and waiting for 5 minutes or more, somebody walks past, a client exits then a lab tech who tells me I have to check in just to drop off a specimen for my daughter and have a seat. She calls another client back and I wait. Where's the receptionist, where's the other people in this office? I'm left wondering how in the world, why in the world does Quest Diagnostic function like this? It's ridiculous! This is my second experience there and it's no better than the first. My first experience I was the patient wanting to have lab work done and I waited in the waiting room over 30 minutes to have my blood drawn and after not seeing one technician come or go at the door or the window I got up and walked away and went to the hospital to have my lab work done. Quest is a joke and they need to change their practices as I'm not the only one who has given them a 1-star rating. It's time to call the corporate office and register a formal complaint, but which one of these phone numbers would be the appropriate one?"