Ace Hardware & Garden Center
1050 Maple Drive, Morgantown, West Virginia, United States
About the Ace Hardware & Garden Center
Ace Hardware & Garden Center is a one-stop shop for all your hardware and home goods needs. Located at 1050 Maple Drive in Morgantown, West Virginia, this store offers a wide selection of tools, building materials, paint, and gardening supplies. Whether you're a DIY enthusiast or a professional contractor, you'll find everything you need to complete your projects. The knowledgeable staff is always ready to assist you with expert advice and friendly service. Visit Ace Hardware & Garden Center for all your home improvement needs.
Photos of Ace Hardware & Garden Center
1050 Maple Dr, Morgantown, WV 26505, United States
Opening hours of Ace Hardware & Garden Center
Monday:
07:30 - 17:00
Tuesday:
07:30 - 17:00
Wednesday:
07:30 - 17:00
Thursday:
07:30 - 17:00
Friday:
07:30 - 17:00
Saturday:
09:00 - 15:00
Sunday:
10:00 - 15:00
Reviews of Ace Hardware & Garden Center
"I am astonished by the given rating for this store, and I wish I could give them a negative rating. The service I received from them is the worst I have encountered in Morgantown over the past 15 years. My intention was to cut keys for my car in their store, which I purchased from Amazon, cut at their store. However, after paying for the key cutting service, the keys did not work on my car. When I approached the store employees about the issue, they treated me rudely and showed no concern for the damaged keys. Furthermore, they refused to refund the fees for cutting the keys. I ended up being insulted by one of the employees, as he yelled at me. As a result, I lost my keys, wasted the cutting fees, and incurred the cost of purchasing the keys. The keys were damaged and dysfunctional due to the incompetence of the employee who cut them. It is surprising to encounter an untrained and uninformed employee who not only performs poorly but also mistreats customers. I strongly advise against using the services of this establishment under any circumstances. I am deeply frustrated and saddened by this experience, and I deeply regret ever stepping foot in that store. See the attached photo and check if there is a matching between the keys."
"Friendly people, good inventory and convenient, I always find what I need."
"This is my favorite hardware store. Old fashioned store where you can buy anything by the piece. Very helpful staff that know where everything is."
"I had an extremely disappointing experience at ACE Hardware, and I feel compelled to share my negative feedback. The level of service I received was abysmal, and it was far from what I expected from a reputable hardware store. I had visited the store with the intention of purchasing a few items, but I was met with incompetence and indifference from the staff. They seemed uninterested in assisting customers and lacked basic knowledge about the products they were supposed to be knowledgeable about. When I asked for help, I was met with a dismissive attitude and unhelpful responses. It was clear that the employees lacked proper training and were ill-equipped to assist customers effectively. To make matters worse, the store was disorganized, with items misplaced and shelves poorly stocked. It was a frustrating experience trying to find what I needed. Despite the negative experience, I decided to give them a chance and proceeded to make a purchase. However, when I got home and tried to use the item, it turned out to be defective. Returning to the store to address the issue was another ordeal. The staff was unapologetic and uncooperative, making it clear that customer satisfaction was not a priority for them. They refused to provide a refund or exchange, leaving me stuck with a faulty product and a feeling of regret for choosing ACE Hardware. Overall, my experience at ACE Hardware was extremely disappointing. The lack of knowledgeable staff, disorganized store, and poor customer service left me with a negative impression. I would strongly advise against patronizing this store, as there are plenty of other reputable hardware stores that prioritize customer satisfaction."
"Short trip as I got there 10 minutes before closing. I could spend hours in any hardware store, but the guys welcomed me in, directed me to the section I needed, gave me a few minutes to look before coming and asking if they could help me out. They weren't rushing or trying to push me out, and were very helpful. One of the smaller stores, kind of hidden in the midst of all the medical buildings, but definitely worth going to for your hardware needs...as well as some good local items."
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