TruMark Financial Credit Union - Chestnut Hill

"I never new a financial institution could be so warm, kind and exceedingly professional. The men and women that lead this space create such a comfortable environment that I actually sat in there conference room to complete a few work projects. Shout out to Yahné Jackson for welcoming my brother and I into her business family. Of this Germantown community."

"Beware. This is one of the worst credit unions I’ve ever dealt with. They will leave pending transactions on your account even after the merchant has confirmed payment causing you to overdraft on trumark bank end. DO NOT USE this Credit Union."

"They were incompetent and rude to me when I brought my son in to cash his birthday check. He has an account at Trumark but because his dad is on the account and not me, they wouldn’t let HIM cash his own check or either of us view the account balance. They said it’s bank policy to “only let one custodial parent be on the account”? Why? Don’t like being treated with suspicion when I go into a bank where I’ve had an account for 16 years. Will be looking to transfer my money elsewhere."

"First, I will just say that I only bank with TruMark and now I truly know why I have been with you since you've started! I walked in the bank feeling rushed about the new parking meters and didnt --Robert H noticed that I wanted to get in and out quickly. He stepped aside and asked me a few questions and told me to email all the information needed to open a new business account. Not only did he surpass the ultimate--but He walked me through every process as a new business entrepreneur! What he didn't know is that the experience that I felt and what he gave will forever stay with me! I will never forget this---my first time opening a business account and I could have not asked for better service. Thank you kindly Robert H ---now I know why I have been a member since 2006 (I think) Please know that your professionalism and kindness spoke in volume. Great work Young Man!!!"

"I do not bank with TruMark, however I am able to pay my car note from my credit union, through them. (Initially I was checking if this TruMark location does “shared banking” because the TruMark in my area no longer does it.) I was trying to take care of this payment and still make it to my doctor's appointment on time, so I was EXTREMELY short on time. I couldn't simply visit after the appointment because TruMark would be closed by the time I was done. Luckily I was helped by, Robert Howard, who I informed I was in a rush. I also forgot to grab the cash on my way to TruMark. Robert asked me who my bank was and informed me that my bank was up the street. He told me to fill the slip out and just return with the cash. I literally walked a block, returned with my cash and he quickly completed my transaction! I was still in a rush, I ran out the door without even getting a receipt. I later checked my account and my bill was paid! Thank you so much Robert for your time and your excellent customer service. Some times when people are in a rush, it’s just that, they’re in a rush, nothing to take personal or intentionally inconvenience others. Instead of being offended by me being in a time crunch AND not having the cash, Robert was very helpful and had a solution! Without him informing me that my bank was literally up the street, I wouldn’t have been able to make my payment. Additionally, he was trustworthy and completed my transaction as he said he would. I would definitely return and recommend this location to others!"