Professional Plumbing Solutions Inc.

"Okay, everyone, gather 'round for the epic saga of Reuben, the Winter Warrior of Water Heaters, from Professional Plumbing Solutions Inc.! On a day when the snow was piling up faster than likes on a cute cat video, Reuben braved the Arctic tundra (okay, just Virginia, but still pretty wild) to venture to our humble abode. Armed with nothing but his trusty tools and a can-do attitude that would make a motivational poster jealous, Reuben kicked the snowstorm's butt to get to our water heater on time. He wasn't just on time, he was like a superhero who heard our water heater's cry for help. Once inside, he dove into the heart of our water heater like it was a damsel in distress. He inspected it, changed its filters, and flushed it out with the skill of a plumbing ninja. I half-expected him to give it CPR and bring it back to life like in a dramatic medical drama. But the real showstopper was Reuben himself, a guy so cheerful and friendly, you'd think he'd just won the lottery. He made plumbing talk sound like stand-up comedy, and I'm pretty sure our water heater even chuckled a few times. In the end, Reuben didn't just fix our water heater; he warmed our hearts (and our water) on a snowy day. This guy's not just a plumber; he's a legend, a hero in a utility belt. If plumbing had a hall of fame, Reuben's face would be on a plaque, smiling that awesome smile of his. So here's to you, Reuben, savior of showers and defender of decent water pressure! You're not just a hero we deserve, but the one we need when it's cold outside. - Ben"

"Called this company to check out my water heater. I kept having to reset it so I guessed it was a bad thermostat. 2 guys came to check it out. Tested it and sure enough, bad thermostat. Thermostat costs about $20.00, cool. Then he explains that when one goes bad the other usually does also so he asks if I want to do that one. No problem, $20.00 also. With labor, can’t be too bad. He goes and gets the thermostats, screwdriver, brings them in, cuts off the power and before he starts tells me it’s gonna be $740.00! I tell him STOP! Puts the plates back on and I ask for a breakdown of the cost. He goes to his van and comes back with 3 estimates. I ask him to email them. I get 1 estimate for replacement of the entire unit, 1 estimate for replacement of a shower part for $430.00 (he told me that to save some money, I could purchase it at Home Depot for $35.00) and I have yet to receive the estimate for the 2 thermostats. So we call the company. The manager explains that the $740.00 estimate was because if the thermostats goes bad the other usually does and that if those go bad the heating elements sometimes go bad and to replace the heating elements the system would have to be drained and that along with that the whole wiring system would have to be replaced and that’s what the extra charge was for. For things not broken yet. He stated that he was just trying to save me from extra service charges down the road in case they needed to come back and actually have to fix the second thermostat and both the elements if they went bad. I have read several ratings and it seems that each time a bad one is written it’s, we need to do better training or the whole story wasn’t told or something like that and I’m sure this is how this one will be explained away. I just wanted to let people know that when these guys come out and you hear this kind of talk, ask questions, find out what’s going on, get things in writing. Sometimes the only way to get honesty is to make people honest. I STILL have not gotten a breakdown of the problem the tech was gonna fix with a $20.00 thermostat and a screwdriver."

"Professional Plumbing was able to meet and exceed my expectations. The company and the technician, Ruben, communicated with me every step along the way from scheduling to job completion. Ruben was able to pinpoint an electrical problem with our Well Service and potentially saved us $1,200 overall. 10 out of 10 Stars. Highly recommend!"

"I called the office around noon and spoke with Michelle who was friendly and helpful. Reuben & Nick were here within a couple of hours- so grateful for same day service! They were both very friendly, polite, and professional. They were even conscientious of having clean shoes before entering the house. I was comfortable having both Nick & Reuben inside my home, and they explained the problem and quote for services so that I could easily understand. Thankfully, they were able to resolve the problem quickly."

"This company was recommended to us by our close friends. We're glad they did! Michelle was so friendly and accommodating with getting us setup and getting us scheduled for service! David and Carrol were our techs today and they did such an amazing job with repairing and replacing the piping under our kitchen sink! They were very open to our inquiries about our other concerns and they impressed us with their knowledge and expertise. Their recommendations were very much appreciated as well. They were very efficient and they walked us through the whole process and gave us detailed explanations of the estimates. Overall, very satisfied with their services! We will definitely use Professional Plumbing Solutions Inc for our future needs and we highly recommend them for anyone who needs their services!"