Lowe's Home Improvement

"Sells Samsung 22cu ft French Door fridge #RF22A4221SR. Faulty fridge/freezer temps warmer than display/settings. You will get sick, you will get nowhere with Samsung customer support. Report temps to proper authorities. Floor personnel very helpful but probably aware of these defects (faulty since 2009 at least)! I found out the hard way. I can’t get a live person through the CS#, only chat, 9 times, 0 satisfaction! Going to NJ Better Business Bureau next! It’s under warranty. Purchased 4/3/23, If you have one, get a temp sensor to monitor, the display will not show actual temps. Buyer beware."

"Horrible. I bought a lamp for my mother with a gift card and she wanted to just exchange it because the LAMP WAS DEFECTIVE. When the cashier did the return, she REFUNDED THE GIFT CARD, which had been thrown away because I used the entire balance on the purchase. How can you refund a gift card?? She asked for just a store credit and they wouldn't do that because they already refunded the money. They said there was nothing they could do and that I'd have to call the gift card company. My mother finally said to just give her the broken lamp back and they said told her it wasn't hers anymore because she returned it. Are you kidding??? To make it worse their attitude was HORRIBLE. We are out $50 and they were literally, "oh well." I've spent a lot at Lowes, in fact it was the only store credit card I had but I'm cancelling it and never shopping at any other Lowes period. Home Depot just gained a new customer."

"I met an eager to help young employee, Billy last night 12/5/23 while shopping at the Maple Shade Lowe’s for cinder blocks for a home project. I asked him where they were. Billy immediately offered to load my cart and to load them into my car. Thank you Billy, you made a heavy load so much lighter for me! You are a valued employee."

"Ordered product online. Product description was incorrect. After waiting more than hour at the store to pick up the product, once it arrived, the product size didn't match the dimensions described online or that I needed. It took another two hours to get some type of resolution. After waiting with my handyman for nearly three hours, and finally being able to purchase the proper item which was nearly $600 more...the store wouldn't even give me a ten percent discount for my troubles; inconvenience; or time wasted. And it will be another two weeks before I get the new item. The staff member handling my issue was as pleasant as she could be, considering she was just as annoyed by the situation as I was."

"I want to thank a Lowe’s employee, Marlene, for taking the time to assist me with a kitchen cabinet handle purchase. Supply chain issues were giving me some issues in getting my kitchen project completed. She got guidance from those in the respective departments and ensured I was getting a complimentary product color. Kindness is so appreciated - especially when you know that is just who the employee is. Great job Lowe’s on personnel."