Staples

"We came to return an Xfinity router since staples is now partnered with them to accept returns. We called the store and xfinity and they confirmed they can do this. We arrived and the young boy at the return center looked lost and confused. We asked for a manager to assist as we were told they can do this without an issue. The young boy looked scared to death to ask the manager. He went over to what I’m going to assume is the manager. This was the nastiest meanest manager we ever came across. He was speaking to the young boy like he was stupid. We then told the manager directly we’re just trying to make a return. The manager throws up his hands and looks/talks to us like we’re stupid. The manager was bright red and looked like he just got done yelling at someone. Manager was telling us off and screaming at us to get out. This was the most violent interaction I’ve ever had and extremely uncalled for. The manager was throwing his arms everywhere and asking us “who told you that you can make a return?!?!” We told him we don’t know! Quite frankly even if we did know the name we wouldn’t tell this guy because he probably would have flipped on his employee based on how violent and aggressive he was. I have never had anyone, a manager at that, come at me and my boyfriend like a complete animal. It caused a scene in the entire story, yelling at us across from the store, using foul language and curse words. He was rushing us to get out and I thought he was going to assault us. NEVER EVER GO HERE! UPS store down the street did the router return in literally 2 seconds without any issue. All they had to do was scan the code on the bottom of the router and it had all the information. To think that something so small and simple caused the biggest scene ever is unbelievable to me. No one seems trained and all workers seemed terrified of this man. Don’t be in customer service if you’re going to be screaming and attacking customers."

"Store Manager- John is very rude and condescending. Store closes at 8pm but he refused service prior to closing. Bad for business. Picture taken at 7:40pm."

"I ordered a print job at staples and called the print department to see a sample before I get all the printouts. I spoke with Dexter over the phone and she spoke with me with such a great manner and told me i can come over, see the sample and get my printouts. I came to the printing department and she showed me a sample, even changed the file for me which had better margins and printed all 400 copies on the spot for me. She is an example of what an excellent customer service provider! Thank you!"

"I normally don't have a problem with this Staples, I bought a chair here a couple years back and they put it together for me and everything. But when I went to do a couple of Amazon returns I was disgusted by the amount of plastic that was wasted. I put my returns in small polybags before returning them (I already have them for my small business) since the usual return bags dwarf my items. At the Staples in Manassas, the employee slapped the labels right on my bags, recognizing them as intended for this purpose. However, the employee here insisted on putting my already poly bagged items into another plastic bag the size of a kitchen trash bag. When I explained I had pre-bagged them to avoid this necessity, he refused to budge. He did this for both items, both of when were pre-bagged with bags far smaller than the bags he used. I was so upset about the pointless waste of plastic that I walked out without the receipt or coupon and I will not be returning Amazon items here in the future. Amazon shopping is already wasteful enough without adding unnecessary garbage-sized plastic bags to the return process."