Staples

"I checked their website for pricing and product availability for this Staples location beforehand. I was frustrated to discover their in-store pricing was up to 4x more expensive than their online prices for identical items. I selected this store address and in-store pickup options. This did not change their online prices to match the store. I showed this to the cashier on my smartphone. At first, he was resistant to price matching. He asked me "Are these identical items?" He had me zoom in further on the product details so he could confirm. Next, we needed to wait for his manager to come over and apply the price match override. He had me repeat the confirmation on my phone with the manager before proceeding with the price match. This redundancy and lack of trust in his employees is a waste of time. The manager didn't say much and got it done. They are very familiar with their in-store pricing being significantly more expensive than their website. Price matching should be a faster, smoother process. This took more of everyone's time than it should have. Thankfully there was nobody behind me in line and their inventory was correct."

"Ordered return labels online with 48 hr processing time. After 48 hrs the store called to tell me they did not have the labels to process the order and asked if I could wait an additional 4 days. I asked if any other staples could process it today and they told me probably not because it is so late. They would not call another store to coordinate. They just told me to take a refund and try to book online through another store. I asked if the other stores could end up waiting until the time of fulfillment to inform me they are unable. I was told that unfortunately this is the way they do business. I would not order anything from their print centers as there is no guarantee they will fulfill any order by the time promised. Hopefully this helps anyone else from experiencing the same problem."

"Older guy who runs the copy center (may run other areas) provides horrible customer service. Main lady was nice but there was no concept of assisting the customer. They were talking about something while I was just waiting there for my pickup - I couldn't believe the plain dismissal of a customer. If I didn't say "excuse me" to the people just blank staring at me I would've never gotten my poster. Couldn't believe it"

"It’s hit or miss depending what you need. Do not go here for cables. They have a small selection and everything is overpriced. DisplayPort cable $40+ it’s absolutely ridiculous, they’re $10 on Amazon with same day delivery."

"Even after requesting assistance with a simple Happy Return transaction from a cashier with no customers, I was directed to wait on staff in the copy & print section with a long line. The young man called staff to assist a lady so I'm not sure why the same couldn't have been done in my case. In busier areas, it makes more sense to provide additional staff to assist customers."