CVS

"I’ve been using CVS at 7600 Crain hwy since I moved to the area in 2018. It is conveniently located and it is nice how prescriptions can be transferred if there isn’t something in stock… that being said, a lot of times things aren’t in stock. It’s terrible to the point that it takes hours for “waiting” RX’s to be ready, there is an evident high turn over rate. Some of the pharmacists are great, polite and attentive while others couldn’t care less. There are major mess ups with accuracy with issues like my sons meds that he got every month with no issue then took over a week to figure out why it suddenly was not available and I was given inaccurate info that insurance did not cover it. I went through hoops with his dr to send prior auth, was told it didn’t need prior auth and found out the real reason cvs said it wasn’t covered was it was out of stock and hard to come by. Eventually got it filled. There are evidently too many customers and not enough people working. I’ve only stayed because of the convenience of a drive through when my kids were smaller, but now I think I need to find a better more efficient pharmacy… this isn’t it. I’ve also paid out of pocket for RX that just weren’t run through insurance properly… I call ahead a lot of times now… called ahead on something I was told would be ready and it wasn’t ready when I got there… went home one time and my sons powder antibiotic had not been mixed… it was still powder."

"The worst cvs when it comes to pharmacy’s. The most unprofessional place I’ve ever used. They don’t answer there phones. There’s always an excuse for why they don’t run insurance for prescriptions, why prescriptions are not ready when they’re on auto refill. Would recommend removing this pharmacy for you medication purposes."

"My wife had surgery and her pain medicine was sent to this location. I received no call or update. I went there and they told me: "We don't have it, we'll have it in 2-3 days" This was the answer they gave after hearing my wife just got out of surgery. Fast forward to my daughter needing a stronger cough syrup. I hesitated to sending it but it's the closest one to my house and of course the same thing happened:No call or text just "We don't have it, we need to order." No option to transfer to another CVS or anything. Needless to say...that will be my last time using them"

"Please DO NOT go to this CVS especially if you need a prescription! They’ll have you wait in line for your prescription for 30min while there’s 5 workers behind the counter. The pharmacy will fail to run your insurance for your prescription and force you to pay hundreds of dollars for medication that is supposed to be free! Absolutely unacceptable! Please fire the staff and get people who will do their jobs correctly."

"My husband and I got our covid-19 booster and flu shots here today. We had appointments cancelled at two CVS stores closer to our home in VA because they did not have the supply. We made appointments here and the pharmacy staff was so kind and understanding when we called TWICE today to confirm they had the supply before heading out here. All the employees who helped us today were fantastic and the pharmacist a pro at administering pain-free shots."