Bob’s Discount Furniture and Mattress Store 7301 Castor Avenue, Philadelphia, PA 19149

"Michael, sales representative, was extremely knowledgeable, patient and helpful with helping us sort through the various selections of bedroom furniture and mattresses. We are anxiously waiting for the delivery this coming weekend. Great customer service, Mike!"

"Very friendly staff. Sharonda was my sales associate and she was very informative. She never made me feel rushed to make any decisions nor was I influenced to make a purchase that same day. I actually left and came back 2 days later to make my purchase and Sharonda was pleased to see me. She made my transaction super easy and quick. I highly recommend."

"The Englishman was professional and knowledgeable. Upon entering the store, my husband and I were approached by Martin. I showed him the item I saw on the website. He knew exactly what we wanted, showing us the item on the floor. Perfect! Completed our transaction. Item was delivered today, not only on time, but arrived almost an hour before our scheduled window. We will definitely look to Bob's Furniture for our future needs. Ask for The Englishman, you will not be disappointed."

"I recently bought a living room set and king bedroom set. Unfortunately my bedroom set came with several defects, both visual and mechanical. I was told a set replacements would arrive about a week later only to see the replacements in worse condition than what I was originally given. At this point there had been 2 sets of delivery teams going through my house, which had just had floors redone, putting my floors at risk of damage. After the 2nd failed delivery I was routed to customer service again only to be told another delivery would be sent in another week. I explained that I had already been holding off moving in my personal items into my bedroom to allow for easier exchange of the defective items, and that I was no longer interested in continuing to wait and have another delivery team come through my house and potentially damaging my floors. I offered to keep the furniture and save another team come out and potentially bring damaged furniture, if I could be given a small discount given all the inconveniences I have been through. Typically I’m not the one to haggle about stuff like like, but given how much I spent on this furniture package(one of the most expensive sets) I thought it was fair given I am saving them work and materials. I was told nothing else could be done and my only option was to have a 3rd attempt of delivering properly inspected items(why weren’t they properly inspected the first 2 time??). I’m at point of frustration of declining the whole order and demanding a full refund"

"I will NEVER buy anything from Bobs again. So I purchased a bed less than a year ago, last week the entire wood framed cracked in half. The metal railing that actually holds the mattress was also cracked which caused the wood to crack in half!! I had to wait a week for a replacement. Well they come to deliver the new bed frame today and they bring the wrong size.., WTH , now I have to wait another whole week! This is just ridiculous, no urgency to get this problem solved! I paid almost $2k for that bed, it should not be broken not even a year later!! Never again"