CVS

"Pharmacy staff acted as if I wasn’t at the counter while having personal conversations and when I asked if they were closed (because the drive thru was closed during operating hours) the cashier rudely then decided to help me. Customer service has drastically dropped at this location."

"The Mechanicsville, MD CVS pharmacy & front staff are very good as helping many seniors in this area with medical needs..whether RX or OTC questions. They have patience of angels & keep us healthy!"

"I would love to know how it's acceptable to open your pharmacy 8 minutes late and with no sense of urgency and no attempt or thought of offering an apology to the people who have been waiting. When the young lady finally opened, she was dry and nasty and could care less that it was past the time they were supposed to be opened. When someone is sick and in need of their prescription, 8 minutes can feel like an hour to them, this to me is just egregious and I am not sure how CVS allows this pharmacy to get away with providing this kind of service in the community. Clearly from other reviews they are doing an overall poor job. I will never have my prescriptions sent here again nor will I patronize this location for even a pack of gum. Just awful."

"I understand being short staffed and having a work load that might be overwhelming. However, what I can’t understand is being so nonchalant about providing people good customer service. It doesn’t make sense that 36 hours after a prescription was electronically sent that I am still without my pain medication. There is absolutely NO communication about the status of meds and there doesn’t seem to be anyone who can answer your questions. Do better CVS!"

"I just moved to the area and had to transfer my prescriptions over to this location. I was worried that my insurance wouldn't cover it, the pharmacy tech told me to look into GoodRX while she gave my original pharmacy (out of state) a call to see what she could do. She was kind enough to give me a call back and put my mind at ease, letting me know my insurance still covered my medication, and that she would have it ready for me within the hour. Very kind and go out of their way to make sure their clients are taken care of."