Banfield Pet Hospital

"everyone that I've dealt with here has been amazing. I just recently moved back to Maryland, and I must say the people here are much better than the banfield I was taking them to in utah. it's refreshing to be greeted by people who genuinely enjoy the work they do!"

"Everyone here is great! I had questions about the wellness plans and it was explained really well and they answered all my questions. They take good care of my puppy every time!"

"Where do I begin... You will NEVER get anyone to answer the phones and this goes for BOTH Banfields in Waldorf! I have been calling for WEEKS, sitting on the phone each time up to 11 minutes pressing the 0 button to try and speak to someone at BOTH WALDORF BANFIELDS before I eventually get hung up on! Yet, my insurance goes up annually for my both of my dogs while the quality of care CONSTANTLY continues to get WORSE! You cannot get an appointment for your pets which leaves me wondering what I pay over $140 a month for?? I have complained about additional issues directly with them in the past but things have only gotten worse here! Wait times are absolutely ridiculous, my husband was there almost five hours for a comprehensive appointment and then I got called with him sitting right there in the room?! The dewormer was sent home for us to give and we still had to return because even after all those hours her blood work was not done.. Trust me when I say I could go on and on about the issues we have had here from certain Veterinarians being "scared" to see our male rescue GSD to just plain lack of care about your pets or the customer. I have reached out to Corporate and will also reach out to the Client Advocate because at this point we have no other choice but drive to Largo or Alexandria until we can find better comprehensive insurance options for our two dogs."

"I brought my dog in for a 3:45pm appt. My first interaction upon entering the new office was pleasant. They immediately updated my information, weighed my dog, and within 20 mins. I was asked to have a seat while they took my dog back to see the vet. I sat inside for approximately 1 hr before going to sit in my car. At 6:14 pm I received a phone call with an irate employee repremanding me about abandoning my dog. He claimed that they had been calling me for 4 to 5 hours (his words) and that he'd made several calls since 2 pm to pick up my dog. However, my dog didn't get taken back until after 4pm. When I walked back in to get my dog, the employee Michael began yelling at me and I ended up matching his tone. I showed the staff my phone logs and no where did I receive a text or call like he claimed. Another staff member came out to diffuse the situation although another staff member present who checked me in stayed quiet. When asked if I was in the store, she responded yes. The Chief of Staff came out to then explain to me how I was wrong for not communicating with them since I had not received communication from them. My response was that I was not going to be gaslit by her when her employee lied and was disrespectful. I absolutely will NOT give Bandield another penny! Customers spend their money to keep business going. How you treat people and make them feel is long lasting. I will not recommend Banfield nor will I use their services ever again."

"The vets are thorough and will call you to give you a summary of services performed for that day and the care needed going forward. The Tech assistants are friendly and you can easily detect they love pets - especially dogs. Consider purchasing a "Wellness Healthcare Plan" if your budget allows. You can save a few hundred dollars annually. My fur-baby continues to receive excellent care at this location right beside PetSmart (Waldorf, Maryland). Busy ... intake drop-off wait time average 15-20 minutes."