Banfield Pet Hospital
12449 Hedges Run Drive, Woodbridge, Virginia, United States
About the Banfield Pet Hospital
Banfield Pet Hospital is a veterinary care institution located at 12449 Hedges Run Drive in Woodbridge, Virginia. They are dedicated to providing high-quality and compassionate care for pets of all shapes and sizes. With a team of experienced veterinarians and staff members, Banfield Pet Hospital offers a range of services including routine check-ups, vaccinations, surgeries, and preventive care. They strive to create a welcoming and comfortable environment for both pets and their owners, ensuring that every visit is a positive experience. Whether your furry friend needs a simple check-up or more complex medical treatment, Banfield Pet Hospital is committed to keeping your pet happy and healthy.
Photos of Banfield Pet Hospital
12449 Hedges Run Dr, Woodbridge, VA 22192, United States
Opening hours of Banfield Pet Hospital
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
09:00 - 17:00
Sunday:
Closed
Reviews of Banfield Pet Hospital
"I’ve been taking my pets to banfield for 7 years and I have never had such terrible service from a hospital before. My dog is 2 years old and was scheduled to have her dental done but there was an elevation in her liver enzymes and we were told they were double what they should be. They recommended further testing and to postpone the dental until we got lab results and knew what was going on. This was on 12/30/23. We knew it would be a little longer to get results because of the Holiday, so we waited to call and folluw up until 1 week later. No one called to update us. We called 5 separate times to get results only to get told Dr. Cleveland was out of town and no one else could deliver the resilts. Not only is that compltely FALSE, it’s absurd that one should wait so long for such important results. If the doctor was out of town, why was another doctor not instructed to call? We finally got the results on 1/24/24. Almost 30 days later. We also had to call, they did not call us. We were then told her test results were normal and no one called because she was fine. That’s straight up malpractice. It’s unacceptable, disrespectful, and incredibly bad form. If results were normal, why were we told MULTIPLE times the doctor needed to call? This made us believe our dog was sick and had intense anxiety wondering how bad the news was the longer it took to get the results. The front desk staff, the doctor, and the manager that runs this facility is all at fault. People should not be treated this way especially when they pay for the monthly plan. We expect that our pets are provided the best care and that we as owners are treated as if they were our children. The lack of caring, professionalism, and disrespect we received from this hospital is truly appaling. I will be sure to take my dog elsewhere and will let my friends and family know to do that sane."
"I am extremely disappointed in this Banfield location. My dog has been suffering from a UTI for 4 days. We took her to this Banfield location and paid an extra $78.00, (we have the wellness plan), for the comprehensive lab results. I called today to get an update on her lab results, since they didn't call me with an update and the vet did not send her home with any medication to give her some relief. However, I was consistently told that the vet would call me back to discuss the results and a treatment plan. I have not heard anything after 4 hours of waiting and several follow-up phone calls. Meanwhile, my fur baby has to be placed in her kennel due to her incontinence and pungent urine. If this was a human treatment center, they would be held responsible for their unprofessionalism and disregard of a suffering patient. BAD FORM BANFIELD"
"I have had a great experience with Banfield Animals Hospital. I was introduced to Banfield back in 2010 when my first boxer was 8 weeks old, and I and my family built a wonderful relationship to his passing in 2021, so when we decided to add to our family again Yes two boxer I purchase them at 8week old now they are 1 years and 9 months we continue build with Banfield"
"This Banfield Pet Hospital has to be hands down the worst location I’ve ever dealt with. Their payment system was down the day I took my dog in, which I understand can happen, but they wanted to write my credit card information on a sticky note which I was not comfortable with, so I offered to come in the next day to pay my invoice or pay online. They told me that if I didn’t give them my card information via them writing it down on their sticky notes or over their unsecured phone line, they’d send it to collections. Obviously this was an empty threat because they aren’t able to do that and I just paid through the Banfield payment center, but they were very rude and unprofessional. I asked to speak to a manager to settle this dispute and they told me that they did not have a manager. This will be the last time I ever go to this location and I don’t recommend anyone to ever go here. I tried multiple times to resolve this issue with them and they just kept threatening to send my account to collections. If they are this rude over something small like this I can’t imagine how they treat the animals when no one is looking."
"Booked an appointment online for a 4-5m.o. feral kitten to get a check up after we trapped her because we found out that the kitten was pregnant. Went to Banfield the next day as scheduled at the appointment time and they were closed! The kitten had given birth overnight and we didnt notice until on the way to Banfield for the morning appointment smh. Only reason we were going to Banfield was for the free exam, so I called my regular vet and they took care of the kittens"
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