CVS 28 Watkins Park Drive, Upper Marlboro, MD 20774

"The pharmacist behind the counter in the pharmacy said unfortunately all the registers are closed when I asked if I can get my wife's covid medication. I personally know that she could've walked the medication up front to the register. Thanks CVS!!"

"Juan, the new store manager, can barely speak English and when he does, he's curt and rude. Juan does not follow policies and does not know how to treat the elderly. Shame on you, Juan. Shame on you!"

"Pharmacist are not knowledgeable at all. They don’t even know how to bill your insurance correctly I tried calling the pharmacy it goes directly to voicemail. You cannot speak with anyone you have call the front store to get transferred back to the pharmacy in order to speak with someone in the pharmacy department. I’m only dealing with them because there closer to home but ASAP. I will be having everything transferred to a completely different pharmacy."

"The customer service this morning in the pharmacy was less than subpar. I had a confortation with two of pharmacy team members and the manager just stood there like she was spectator. She did not do anything to mitigate the situation. nNo apology for the staff's behavior...absolutely nothing! I didn't know she was the manager at time. My family has long move our regular medication to another location, but I stopped in to get some allergy medication and they were out of it, so I asked them to call another store yo see if theyvhad the neducation. The staff told me he was unable to check unless I knew the store number...I know this is not true because I've been at other locations in other areas and this was a customary practice without any confrontation and /or disrespect. Needless to say, this location is not worthy of the one star I had to give to leave this message. I truly hope corporate steps in to train this team on the basics. If that is not possible, then they should definitely close the doors as this kind of service will detoreriate the brand."

"I went to this facility tonight to pick up medicine and I was in line by 5:50 and two customers were ahead of me. When 6:00 pm came, Nevine went to the outside of the pharmacy and closed the window on all three customers, which was unacceptable because we were all in line way before 6:00 pm. She advised us to come back in the morning and refused to open the window until her coworker said she was still helping two customers. She was very rude to the customers and her coworker and began arguing back and forth with us and saying she had to leave. I understand that it was 6:00 pm when the pharmacy closed, but we were already in line and this is a pharmacy. She had no compassion or care for the customers in line and it was very disappointing. A lot of people need medicine to survive and if her coworker was not there, she would have left. Do not recommend this facility. Will be filing a complaint."